Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | ... | 21
DjShadow
3973 posts

Uber Geek

ID Verified
Trusted

  #2503817 12-Jun-2020 18:26
Send private message

MadEngineer:

 

Requested porting with Orcon yesterday.  Orcon have the request on file but no response from Vodafone

 

Classic.

 

 

 

I want out already!
Yes I'm aware of the irony that Orcon's mobile is provided by Vodafone.

 

 

I thought Slingshot/Orcon Mobile was provided by Spark?


 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
MadEngineer
3685 posts

Uber Geek

Trusted

  #2503821 12-Jun-2020 18:36
Send private message

https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10659713

 

Mobile users now have more options as state-owned telco Orcon enters the market.

Orcon is the latest player to offer its own mobile service by buying wholesale access from a mobile operator. The move comes more than three years after it first announced its ambitions.

Piggy-backing on Vodafone's network, Orcon today launches four post-paid plans with per-minute pricing starting at 69c, dropping to 38c for bigger-spending customers.

 

 

 

^  did that change?





You're not on Atlantis anymore, Duncan Idaho.

DjShadow
3973 posts

Uber Geek

ID Verified
Trusted

  #2503824 12-Jun-2020 18:41
Send private message

MadEngineer:

 

https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10659713

 

Mobile users now have more options as state-owned telco Orcon enters the market.

Orcon is the latest player to offer its own mobile service by buying wholesale access from a mobile operator. The move comes more than three years after it first announced its ambitions.

Piggy-backing on Vodafone's network, Orcon today launches four post-paid plans with per-minute pricing starting at 69c, dropping to 38c for bigger-spending customers.

 

 

 

^  did that change?

 

 

Looks like it has, from this link: https://www.slingshot.co.nz/mobile/slingshot-mobile

 

Slingshot Mobile is provided via the Spark network. You can bring your own number too (so long as it's a NZ mobile of course!)




MadEngineer
3685 posts

Uber Geek

Trusted

  #2503832 12-Jun-2020 19:13
Send private message

How to do support correctly:

 

Customer calls.  Generate ticket.  Email customer with summary, your name, ticket number, further instructions, directions for further help again.  Cheers Orcon :p

 

 

 

How Vodafone does support:

 

Customer calls.  Tell them they've called the wrong department and that they need to transfer.  Transfer to wrong department.  Transfer to another department.  Promise phone call back or a fix after 24-48 hours.  Don't phone back and no fix.  No ticket number/reference or email.





You're not on Atlantis anymore, Duncan Idaho.

Stu1
1406 posts

Uber Geek

ID Verified
Subscriber

  #2505918 16-Jun-2020 16:11
Send private message

I’ve just given up as well customer for a long time now, contract is up next week. I rang the retention team offered worse deal than What a new customer would get and wouldn’t match Geek zones  orcon deal. There is a new deal of 300 credit which they wouldn’t offer to existing yet a week ago the 200 credit was for new and existing customers taking up the offer. The retention team was terrible non nz based didn’t care I wanted to close the account hard to understand and kept on pushing 2 year contracts even though I told him at least 3 times was only after 1year. See ya Vodafone if you want to retain customers you really need a nz based crew that understands the needs of customers.


pipja
23 posts

Geek


  #2505983 16-Jun-2020 17:46
Send private message

Stu1:

 

I’ve just given up as well customer for a long time now, contract is up next week. I rang the retention team offered worse deal than What a new customer would get and wouldn’t match Geek zones  orcon deal. There is a new deal of 300 credit which they wouldn’t offer to existing yet a week ago the 200 credit was for new and existing customers taking up the offer. The retention team was terrible non nz based didn’t care I wanted to close the account hard to understand and kept on pushing 2 year contracts even though I told him at least 3 times was only after 1year. See ya Vodafone if you want to retain customers you really need a nz based crew that understands the needs of customers.

 

 

Vodafone probly lost the desire to retain customers... I have a sneaky feeling they're trying to find a buyer.


quickymart
11975 posts

Uber Geek

ID Verified

  #2506123 16-Jun-2020 21:49
Send private message

They just got bought though, didn't they?




ajw

ajw
1869 posts

Uber Geek


  #2506126 16-Jun-2020 22:07
Send private message

pipja:

 

Stu1:

 

I’ve just given up as well customer for a long time now, contract is up next week. I rang the retention team offered worse deal than What a new customer would get and wouldn’t match Geek zones  orcon deal. There is a new deal of 300 credit which they wouldn’t offer to existing yet a week ago the 200 credit was for new and existing customers taking up the offer. The retention team was terrible non nz based didn’t care I wanted to close the account hard to understand and kept on pushing 2 year contracts even though I told him at least 3 times was only after 1year. See ya Vodafone if you want to retain customers you really need a nz based crew that understands the needs of customers.

 

 

Vodafone probly lost the desire to retain customers... I have a sneaky feeling they're trying to find a buyer.

 

 

With respect I do find it very hard to believe that vodafone is for sale. It was only recently bought by infratel and another canadian company.


bigalow
542 posts

Ultimate Geek


  #2506130 16-Jun-2020 22:47
Send private message

MadEngineer:

 

https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10659713

 

Mobile users now have more options as state-owned telco Orcon enters the market.

Orcon is the latest player to offer its own mobile service by buying wholesale access from a mobile operator. The move comes more than three years after it first announced its ambitions.

Piggy-backing on Vodafone's network, Orcon today launches four post-paid plans with per-minute pricing starting at 69c, dropping to 38c for bigger-spending customers.

 

 

 

^  did that change?

 

 

Orcon hasn't been state owned since 2014

 

Orcon is a Subsidiary of Vocus

 

and orcon tried to enter the mobile market back in 2009 with vodafone


bazzer
3438 posts

Uber Geek

Trusted

  #2506994 17-Jun-2020 22:27
Send private message

I haven't read the whole thread, I don't really need to. Just wanted to add that my parents have also had terrible service, specifically around accounts/billing. I've tried pretty hard to get it sorted and last time I talked to one of the new customer service people here and I had high hopes, but it didn't work out. I've told them they should cut their losses and move on (originally ihug) but they're old and stuck in their ways. It's all pretty sad really. :(


antonknee
1133 posts

Uber Geek


  #2507007 17-Jun-2020 22:38
Send private message

ajw:

 

With respect I do find it very hard to believe that vodafone is for sale. It was only recently bought by infratel and another canadian company.

 

 

Infratil (NZ) and Brookfield Asset Management (Canada) since July 2019.


MadEngineer
3685 posts

Uber Geek

Trusted

  #2518904 8-Jul-2020 08:38
Send private message

Just an update to the above, when I put my new Orcon sim in my phone it came up as skinny - so that should make it obvious who their carrier is.




You're not on Atlantis anymore, Duncan Idaho.

ajw

ajw
1869 posts

Uber Geek


  #2518965 8-Jul-2020 09:24
Send private message

MadEngineer: Just an update to the above, when I put my new Orcon sim in my phone it came up as skinny - so that should make it obvious who their carrier is.

 

 

 

Skinny is a subsidiary of Spark so therefore you are using the spark mobile network.


MadEngineer
3685 posts

Uber Geek

Trusted

  #2519023 8-Jul-2020 10:15
Send private message

Exactly. Curiously my wife’s phone displays “Orcon”.




You're not on Atlantis anymore, Duncan Idaho.

Linux
10537 posts

Uber Geek

Trusted
Lifetime subscriber

  #2519033 8-Jul-2020 10:20
Send private message

MadEngineer: Exactly. Curiously my wife’s phone displays “Orcon”.

 

@MadEngineer That is picked up off the SIM card after network registration 


1 | ... | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | ... | 21
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

One New Zealand Extends 3G Switch-off Date
Posted 11-Apr-2024 08:56


Amazon Echo Hub Review
Posted 10-Apr-2024 18:57


Epson Launches New Versatile A4 Desktop Scanners
Posted 10-Apr-2024 15:31


Motorola Mobility Launches New Android Phones in New Zealand
Posted 10-Apr-2024 14:59


Logitech G Unveils the PRO X 60 Gaming Keyboard
Posted 9-Apr-2024 19:01


Logitech Unveils Signature Slim Keyboard and Combo
Posted 9-Apr-2024 13:33


ExpressVPN Launches Aircove Go Portable Router With Built-in VPN
Posted 26-Mar-2024 21:25


Shure MoveMic Review
Posted 25-Mar-2024 12:47


reMarkable 2 Launches at JB Hi-Fi New Zealand
Posted 20-Mar-2024 08:36


Samsung Galaxy S24 Ultra review
Posted 19-Mar-2024 11:37


Google Nest Wifi Pro Review
Posted 16-Mar-2024 11:28


Samsung Galaxy A55 5G and Galaxy A35 5G
Posted 12-Mar-2024 12:41


Cricut EasyPress Mini Zen Blue launches at Spotlight New Zealand
Posted 12-Mar-2024 12:32


Logitech Introduces MX Brio Webcam
Posted 12-Mar-2024 12:24


HP Unveils Broadest Consumer Portfolio of AI-Enhanced Laptops
Posted 3-Mar-2024 18:09









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac