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Goosey
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  #2542537 16-Aug-2020 20:42
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sansom:

Hi@goosey, if you DM me the account number/contact details I will get someone to help.


 


hamish



Done 😀
Thank you kindly!

 
 
 

You will find anything you want at MightyApe (affiliate link).
DjShadow
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  #2542573 16-Aug-2020 23:24
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I'll share my experience as switching from Spark to Vodafone was miles from being smooth:

 

I called them up since we couldn't sign up online, I wanted to bring across 3 mobile numbers for their 12 gig endless data plan so I could get 2 of them at half price.

 

The person I spoke to took my basic details incl the numbers to bring over, etc which was fine and the Sims arrived a few days later by Courier. One of the number ports occurred a day earlier than expected but lucky I had the Sim card with me, the other 2 went across 24hrs later when they should of.

 

Fast forward a month and also noting I hadn't seen a single e-mail from Vodafone and reaching the point when I was expecting my first bill I get a text advising I have around $360 overdue, I realise the first bill will always have a pro-rata amount but this was way over the top.

 

I popped into the Queensgate store as I've heard/seen enough horror stories about their call centres and spent an hour there while the rep pretty much said the account wasn't setup properly, even the pin number was something random (the original sales person never asked me for one). To fix it he had to apply some credits for overcharging as the 2 numbers that should of been half price were charged full price plus basically do a "re-sign" so all the billing was setup correctly. Great, thought this would be problem solved.

 

A week later I get another bill for next month and the discounts for the 2 extra numbers were still not applied but thankfully their Social Media team were able to fix it and apply credits for over-charging.

 

I now live in hope next month when the next bill comes that everything is charged correctly else I will seriously consider moving providers again.

 

But I think in this case that while the sign-up experience could of been better, it looks like their billing system does not like this 50% off offer, the staff don't know how to apply it or it wasn't tested properly. 


surfisup1000
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  #2542602 17-Aug-2020 07:54
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DjShadow:

 

But I think in this case that while the sign-up experience could of been better, it looks like their billing system does not like this 50% off offer, the staff don't know how to apply it or it wasn't tested properly. 

 

 

Not saying that this is the case here, but having been involved with various telcos here and overseas, marketing departments are well known for creating offers that the systems do not support. 

 

 




MadEngineer
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  #2543131 17-Aug-2020 17:56
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MadEngineer:

 

 

[Damn, thought i hit quote not edit ...]

 

 

 

 

Our saga continues.  My wife received a letter showing an outstanding amount on the account, exactly the same letter that I received for almost the same amount.  For myself the account was actually positive and a call to Vodafone pointed me to this form https://www.vodafone.co.nz/help/bill-payment/request-refund/ which I filled out.  Vodafone paid my account promptly enough.

 

I did the same for my wife and was credited back around $5 less than expected but figured that'd be the end of it.  This is Vodafone we are talking about however - the story that keeps on giving.  My wife gets another letter today with the same figure on it.  Checking here account it's not a balance on the account rather is an amount owing.  I'm blowing steam at this point - a) they didn't move the account to prepay b) the account has accumulated more money owing on it despite paying it off on the day we moved to Orcon.  I paid it off to ensure that the move to Orcon wouldn't have any problems.

 

Over 30 minutes on the phone now with Vodafone now trying to get this cleared.  Of course their system is going very slow

 

I feel it will be easier just to let the debt go to the collectors.  This is months and months of bs.

 

 

 

Edit:  Total call time was 38 minutes - not bad I suppose considering previous attempts.  Wife's account is now at $0.00. Email received with confirmation.





You're not on Atlantis anymore, Duncan Idaho.

alasta
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  #2543157 17-Aug-2020 19:01
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Just write up a simple reconciliation of what you think you owe and evidence of what you've paid, send it to them in the post, and advise that you consider your account closed if they don't provide evidence to the contrary within 14 days.

 

If the debt collectors come knocking then just show them a copy of that correspondence and they will run a mile. They don't like getting involved in billing disputes.

 

I am moving house in a couple of months and I plan to close my Vodafone account and get a new telco to supply the services to my new place. Vodafone have been good for me while things are in a steady state but based on the commentary here I feel that a house move is too much risk.


networkn
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  #2543158 17-Aug-2020 19:03
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alasta:

 

Just write up a simple reconciliation of what you think you owe and evidence of what you've paid, send it to them in the post, and advise that you consider your account closed if they don't provide evidence to the contrary within 14 days.

 

If the debt collectors come knocking then just show them a copy of that correspondence and they will run a mile. They don't like getting involved in billing disputes.

 

I am moving house in a couple of months and I plan to close my Vodafone account and get a new telco to supply the services to my new place. Vodafone have been good for me while things are in a steady state but based on the commentary here I feel that a house move is too much risk.

 

 

 

 

And to the OP copy Jason Paris, his email has been posted here about a dozen times.

 

 


maverick004
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  #2548859 24-Aug-2020 16:06
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Is Vodafone forcing people to switch from VDSL to Wireless? Just got a mail from Vodafone saying that we have been switched to Wireless from VDSL and we have an owing balance with them. We received the modem way back and returned it since we didn't request for that change. How can they just do a change without any authorization.




nztim
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  #2548876 24-Aug-2020 16:22
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maverick004:

 

Is Vodafone forcing people to switch from VDSL to Wireless? Just got a mail from Vodafone saying that we have been switched to Wireless from VDSL and we have an owing balance with them. We received the modem way back and returned it since we didn't request for that change. How can they just do a change without any authorization.

 

 

Fight it, in fact take it to the commerce commission if need be, they just want to get out of paying chorus for the tail, or just move away from Vodafone





Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 


Linux
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  #2548879 24-Aug-2020 16:23
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maverick004:

 

Is Vodafone forcing people to switch from VDSL to Wireless? Just got a mail from Vodafone saying that we have been switched to Wireless from VDSL and we have an owing balance with them. We received the modem way back and returned it since we didn't request for that change. How can they just do a change without any authorization.

 

 

@maverick004 Have you spoken to customer service about this? They can't force you to move to wireless as you can just move ISP


nztim
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  #2548884 24-Aug-2020 16:29
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Linux:

 

maverick004:

 

Is Vodafone forcing people to switch from VDSL to Wireless? Just got a mail from Vodafone saying that we have been switched to Wireless from VDSL and we have an owing balance with them. We received the modem way back and returned it since we didn't request for that change. How can they just do a change without any authorization.

 

 

@maverick004 Have you spoken to customer service about this? They can't force you to move to wireless as you can just move ISP

 

 

This is the second case I have heard about this behavior in the last three weeks 





Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 


maverick004
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  #2548886 24-Aug-2020 16:31
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Already called them but they didn't deny or confirm that. Just pisses me off that they can do things like that without any authorization from us. Good thing that they don't have any payment method on the wireless service otherwise it would have been too late and need to dispute the charges. If I don't get any company discount for our broadband service I will be switching to a different provider.

 

Still thinking of going higher with this one since it's really annoying and I find that if they have done this what will stop the same thing from happening to others and maybe to us again.


nztim
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  #2548888 24-Aug-2020 16:33
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maverick004:

 

Already called them but they didn't deny or confirm that. Just pisses me off that they can do things like that without any authorization from us. Good thing that they don't have any payment method on the wireless service otherwise it would have been too late and need to dispute the charges. If I don't get any company discount for our broadband service I will be switching to a different provider.

 

Still thinking of going higher with this one since it's really annoying and I find that if they have done this what will stop the same thing from happening to others and maybe to us again.

 

 

so you have already sent the FWA Modem back ?





Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 


maverick004
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  #2548891 24-Aug-2020 16:36
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nztim:

 

maverick004:

 

Already called them but they didn't deny or confirm that. Just pisses me off that they can do things like that without any authorization from us. Good thing that they don't have any payment method on the wireless service otherwise it would have been too late and need to dispute the charges. If I don't get any company discount for our broadband service I will be switching to a different provider.

 

Still thinking of going higher with this one since it's really annoying and I find that if they have done this what will stop the same thing from happening to others and maybe to us again.

 

 

so you have already sent the FWA Modem back ?

 

 

 

 

Yes, way back in end of May or June this year. I thought that was it but nope, it's a skin rash that didn't went away after the medication. The last CSR we spoke with when we received the modem way back then was also not sure why we were signed up for a wireless service.


nztim
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  #2548897 24-Aug-2020 16:45
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maverick004:

 

nztim:

 

so you have already sent the FWA Modem back ?

 

 

Yes, way back in end of May or June this year. I thought that was it but nope, it's a skin rash that didn't went away after the medication. The last CSR we spoke with when we received the modem way back then was also not sure why we were signed up for a wireless service.

 

 

There are some cases (e.g. been 5km from the exchange) where FWA will be a better option than ADSL/VDSL but these are rare... its all about Vodafone's bottom line





Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 


maverick004
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  #2548902 24-Aug-2020 17:06
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I understand that the farther the connection is from the exchange the slower and unreliable the service is but we didn't authorize the change to happen. Besides, we don't get good mobile reception for Vodafone at our place so why change to an unreliable one. What they did is wrong and outright a breach.


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