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435 posts

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# 258609 12-Oct-2019 15:35
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Is there anyway our block of flats can have the phone cables fixed before Monday.


My phone line is with Vodafone.


My phone display shows Check TEL line message.


Was speaking to the neighbour who has said the phone lines may have been physically cut at the green box by our gate.


She thinks it was by criminals. There is a camera in the area we will try and view the footage if we can see anything.


I am not sure who her phone provider is but she said that they are not coming to fix it until Monday.


So anything that uses an alarm system including medical alarms which some of us use, will not be working until then.


I also need the phone for my business.


Can someone at Vodafone look into it?


Thanks


 


 


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  # 2336000 12-Oct-2019 15:43
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@ford the lines are owned by @ChorusNZ not Vodafone so in the meantime you will have to use a mobile phone

 

Call Vodafone and request a divert is put in place from your home line number to your mobile number for incoming calls (also log a fault ticket for your line at same time)

 

The same folks that fix your neighbours line will fix your line if they have been cut


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  # 2336001 12-Oct-2019 15:44
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Best bet is to ask Vodafone to set you up some mobile data as well as diverting your landline (assuming you have one) to your mobile also


 
 
 
 


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  # 2336002 12-Oct-2019 15:44
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You need to ring Vodafone and log a support ticket with them for your connection. Don't hope that neighbours ticket with a different internet provider will get you up and running as well.




Do whatever you want to do man.

  

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  # 2336005 12-Oct-2019 15:57
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Has anyone refused a fiber install concent for the address recently?





Richard rich.ms

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  # 2336006 12-Oct-2019 15:58
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If there is medical dependency, the provider should raise it as such. 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 2336007 12-Oct-2019 15:59
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@ford also if you have a VodafoneNZ mobile

 

https://www.vodafone.co.nz/network/reliable/

 

 


 
 
 
 


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  # 2336121 12-Oct-2019 21:45
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hio77:

 

If there is medical dependency, the provider should raise it as such. 

 

 

Correct. There is an escalation process to be followed for these tickets.


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  # 2336136 12-Oct-2019 23:05
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Normally one should be able to re-route incoming calls from the landline to a smartphone number (either by your own or on request).

 

Normally you can do outgoing calls and single touch medical alerts with the smartphone as well (nothing special).

 

Bad luck when you don't have mobile reception or don't own a smartphone.





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  # 2336138 12-Oct-2019 23:19
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And if this is really Criminals..  Best of luck as you're really being targeted.

 

 

 

Hope you have a mobile and can get your land line active asap





Generally known online as OpenMedia, now working for Red Hat APAC a Technology Evangelist and Product Manager. Still playing with MythTV and digital media on the side.


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  # 2336171 13-Oct-2019 08:18
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You need to ring the Criminals and ask them to come back and repair the cable(s) they damaged.


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  # 2336501 14-Oct-2019 08:08
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Im sorry to hear that @Ford. That's terrible and i hope they can be caught.

 

As others have said please do make sure you call Vodafone yourself and get a ticket logged for your own downed line.

 

If you have a business connection with SLA's or a medical dependency, Vodafone have channels in place to get this escalated and resolved with urgency.

 

Please let me know if you have any further questions. ^Richard




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  # 2337027 14-Oct-2019 20:35
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All good thanks

 

Still not fixed today so I rang Vodafone and they are sending someone out tomorrow

 

Ford

 

 


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  # 2337031 14-Oct-2019 20:49
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Wait... Are you saying you never logged the fault initially?

If you had done that before this post, quite likely you would already be back with service.

Waiting a whole weekend I'd say has far more impact on your business than just contacting faults initially...




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 2337032 14-Oct-2019 20:51
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Ford:

 

Still not fixed today so I rang Vodafone and they are sending someone out tomorrow

 

 

@ford did you only call today when you could have logged a job over the weekend?


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