Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




50 posts

Geek


# 258648 14-Oct-2019 19:17
Send private message

I thought after 20 years in the industry I’d heard everything but finding out why my Voda fibre order was cancelled tops it all.

 

i currently have Voda tv and fibrex max but fibre is now available in my street so I’ll swap to fibre I thought, easy I thought. Hmmmm.....apparently not, because their process doesn’t work, or is so poorly designed that before you swap to fibre they have to cancel your voda tv straight away and reinstate once fibre is connected. So if I want fibre I face up to a month without Voda tv.

 

wow Just wow.

 

anyone else come across this?

 

 

 

 


Create new topic
5769 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2337002 14-Oct-2019 19:20
Send private message

@Teza Call Vodafone and say you don't want FibreX disconnected till the Fibre is connected (this can be done)


5586 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2337003 14-Oct-2019 19:30
Send private message

 

... i currently have Voda tv and fibrex max but fibre is now available in my street so I’ll swap to fibre I thought, easy I thought. ...

 

 

This is a well-known problem with Vodafone.

 

They don't want you to leave VF HFC cable and change to UFB fibre, because this is less profitable for them.

 

(Vodafone own the cable network, and they don't want to pay a second party for fibre)

 

If you want to swap from cable to fibre, leave Vodafone for another provider.

 

I intend to do just that in November as soon as fibre becomes available in our street.

 

[I willl use a Gen 2 Vodafone TV box for TV]

 

The fringe benefit is that I will no longer have to deal with Vodafone's arcane billing system.  😐

 

 

 

 





Sideface


 
 
 
 




50 posts

Geek


  # 2337009 14-Oct-2019 19:50
Send private message

Linux:

 

@Teza Call Vodafone and say you don't want FibreX disconnected till the Fibre is connected (this can be done)

 

 

its not the fibrex that’s the issue it’s that they say they need to disconnect the Voda tv straight away and can reinstate it only after fibre is installed.....I’m still scratching,my head on why they have to do this.


5769 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2337014 14-Oct-2019 20:08
Send private message

That makes no sense @JasonParis

104 posts

Master Geek

Trusted
Vodafone NZ

  # 2337054 14-Oct-2019 22:26
Send private message

Teza:

 

I thought after 20 years in the industry I’d heard everything but finding out why my Voda fibre order was cancelled tops it all.

 

i currently have Voda tv and fibrex max but fibre is now available in my street so I’ll swap to fibre I thought, easy I thought. Hmmmm.....apparently not, because their process doesn’t work, or is so poorly designed that before you swap to fibre they have to cancel your voda tv straight away and reinstate once fibre is connected. So if I want fibre I face up to a month without Voda tv.

 

wow Just wow.

 

anyone else come across this?

 

 

 

 

 

 

 

 

so weird that this is what you were told. Could you please drop me a quick email and I’ll get this sorted for you now. Apologies Teza!

 

 

 

Jason 





Jason Paris


104 posts

Master Geek

Trusted
Vodafone NZ

  # 2337056 14-Oct-2019 22:28
3 people support this post
Send private message

Sideface:

 

 

... i currently have Voda tv and fibrex max but fibre is now available in my street so I’ll swap to fibre I thought, easy I thought. ...

 

 

This is a well-known problem with Vodafone.

 

They don't want you to leave VF HFC cable and change to UFB fibre, because this is less profitable for them.

 

(Vodafone own the cable network, and they don't want to pay a second party for fibre)

 

If you want to swap from cable to fibre, leave Vodafone for another provider.

 

I intend to do just that in November as soon as fibre becomes available in our street.

 

[I willl use a Gen 2 Vodafone TV box for TV]

 

The fringe benefit is that I will no longer have to deal with Vodafone's arcane billing system.  😐

 

 

 

 

 

 

 

 

agree that our billing system is arcane (onto that) but we would never not put you on the right network for you. If you think fibre is better and worth the extra cost then of course we would move you to it. Yes - it is less profitable for us, but losing a valuable customer completely is much worse so we never want that to happen. If I can help you out - just let me know. I’d love to keep you with us post November.

 

 

 

Jason 





Jason Paris


17 posts

Geek

Vodafone NZ

  # 2337139 15-Oct-2019 08:06
One person supports this post
Send private message

The explanation may have been poor but if this is what I imagine, the agent is technically correct - that is the process. There are manual workarounds though to prevent loss of service.

 

I'm happy to take a look if you need @JasonParis


Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.