I have a question regarding Vodafone's automated system of reporting of data allowance left for the current billing cycle. After three calls on three different days to the call centre, and one trip to a Vodafone store, nobody seem to have an answer to my query. Hopefully one of you geeks here can suggest something.
Firstly, I'm on Vodafone's 3G Mobile Broadband Pro plan, so as I understand it I have 3Gig of data, and upon exceeding that the first time in each billing cycle I'll be charged $10 more for an additional 3Gig of data.
Question is... AFTER the data bundle insurance kicked in, whenever I send BAL to 777, it always comes back to me as zero MB available. Is this supposed to be correct?
When I checked online Vodafone's web site, via My Vodafone, and then Manage My Account, then view data usage, it says I had used 5.3Gig of data for my selected date range (2-Apr, being the start of my billing cycle, till today 18-Apr), but in the itemised list following that, the total only come up to 1.2Gig. Now I know I've definitely exceeded 3Gig, so 1.2Gig is wrong, but I doubt 5.3Gig is correct because since I exceeded my data usage a few days ago I've been hardly online as I try to resolve the issue of the system reporting zero MB remaining, above. I want to avoid paying 50c/MB. Out of curiosity I select "Last 3 Months" as the date range, and it came back with something like 44Gig, which is definitely wrong!
Nobody at the call centre can tell me how much data I've used till date, or how much I had left before I'll be charged 50c/MB, and the automated system seem to be either not working correctly.
Am I the only one (or one of a handful few) which the system is not working correctly for?
ps. I'm not new to 3G Broadband, and I understand Vodafone's upwards rounding policy every 20min or upon disconnection, but still that should not add up to that much data.