I've recently signed up to TelstraClear, switching from Orcon+ (i.e. their unbundled service).
The first attempt failed today, because apparently the CSR lodged in a reassignment request. I understand why it failed, but the thing is, this second time around, the CSR advised that they will have to lodge a "New Connection".
She also advised that a technician will need to come around to my house for the "new connection". This is where I am confused. I definitely do NOT want a technician to come to my house and install a new line, because as I am told, it will cost $62.45 + anything up to $500 for the "new connection".
Shoudn't it just be straight "reconnection", i.e. using the same line my Orcon+ is using, but just switching over the equipment AT THE EXCHANGE? Why is there a need for "new connection"?
Could someone in know please help me out, because I don't want to be charged for something I don't need. I want to LEAVE ORCON+ and signup with TelstraClear, NOT a new second line.
Thanks in advance.