Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




183 posts

Master Geek


# 36512 26-Jun-2009 15:33
Send private message

Since getting my VFX line I have moved and want to update my white pages listing.  I rang world exchange a few months ago and was told to ring yellow pages group directly and change it myself.

I rang yellow pages group at that time and was told it would be sorted out.  A few weeks later when still nothing had happened I rang them back again and was told I had to fill out some forms they were going to post to me and return them.  The forms never came.  I decided to ring world exchange a few days ago and see if they had given me wrong information or if the system had changed and was again referred to yellow pages group.  Ringing them I followed the voice prompts through a number o menus all of which had the same options, but with different numbers for the options, and some menus even used the number 3 for two different options? eventually it hung up on me.  Ringing back I was able to get a person but was referred back to my phone provider as they are unable to change residential accounts for privacy reasons.

Is there any way of updating a whitepages listing when you have a vfx line?  (my understanding is that under the privacy act I am legally entitled to update any details that are held about me)

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
6358 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 228711 27-Jun-2009 01:26
Send private message

I think it must be done through WorldxChange - call them again and ask to speak to a CSR who knows what you are on about.

836 posts

Ultimate Geek

Trusted

  # 228713 27-Jun-2009 04:50
Send private message

Basic whitepages listing moves adds or changes should be through your local service provider, WxC in this instance.

 
 
 
 


929 posts

Ultimate Geek


  # 228718 27-Jun-2009 07:11
Send private message

Fraktul: Basic whitepages listing moves adds or changes should be through your local service provider, WxC in this instance.



WxC did not want to help me in sorting listing I had to ring white pages direct.

BDFL - Memuneh
64863 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 228721 27-Jun-2009 08:40
Send private message

I've ported two numbers to VFX and WorldxChange told me twice I should take this directly to Yellow Pages/White Pages - which I did and it was quickly sorted.





mjb

923 posts

Ultimate Geek

Trusted

  # 228737 27-Jun-2009 09:57
Send private message

I've had the same experience as @freitasm - My ported number onto iTalk needed an update, and I did it directly and quickly through calling the Yellow Pages guys.




contentsofsignaturemaysettleduringshipping


3267 posts

Uber Geek

Trusted

  # 228760 27-Jun-2009 12:10
Send private message

My on-line listing was removed immediately when I went to Fusion, but it took a couple of months for them to put it back even though it was exactly the same (ported Telecom number).

The Fusion application form has space for entering the details you want listed and WxC passes it on. After that you need to contact Yellowpages yourself. I never contacted them, but after a few months my on0line listing magically reappeared.




You can never have enough Volvos!




183 posts

Master Geek


  # 228769 27-Jun-2009 13:34
Send private message

Thanks guys

I assume the numbers Andrew, Maurico and Mike refer to above were free residential listings, not business lines.

I guess I just have to keep trying yellow pages until I get someone who is willing or able to help.

 
 
 
 


836 posts

Ultimate Geek

Trusted

  # 228872 28-Jun-2009 01:01
Send private message

freitasm: I've ported two numbers to VFX and WorldxChange told me twice I should take this directly to Yellow Pages/White Pages - which I did and it was quickly sorted.





Interesting - was not the process when I was involved with YPG 18 months ago.



183 posts

Master Geek


  # 228954 28-Jun-2009 15:08
Send private message

Fraktul:
freitasm: I've ported two numbers to VFX and WorldxChange told me twice I should take this directly to Yellow Pages/White Pages - which I did and it was quickly sorted.





Interesting - was not the process when I was involved with YPG 18 months ago.


It doesn't seem to be the process for most, if not all other providers now either.  The 2009 phone book says to contact your phone provider and I know telecom have staff that will take care of it for their customers.



183 posts

Master Geek


  # 229197 29-Jun-2009 14:14
Send private message

Rang yellow pages again and they were adamant that because it is a simple residential listing (originally placed by telecom with the number later ported to vfx) they are unable to change it unless a request for a change is forwarded to them from my phone provider for 'security reasons'.



183 posts

Master Geek


  # 229203 29-Jun-2009 14:29
Send private message

Rang world exchange and they told to ring yellow pages group and ask for supervisor. Supervisor gave me the same story and refered me back to world exchange.

1773 posts

Uber Geek

Trusted

  # 229213 29-Jun-2009 14:54
Send private message

Round and round you go ...

Try the Telecoms Dispute Resolution
http://www.tdr.org.nz/consumers/useful-links




My thoughts are no longer my own and is probably representative of our media-controlled government


26 posts

Geek


  # 229218 29-Jun-2009 15:17
Send private message

I have had the same problem, I am on 2talk, and on the 2talk website it says to ring yellow to get your whitepages listing. However when I rang yellow I was told that because it was a private listing the request needed to come from the provider.

5563 posts

Uber Geek

Trusted
Lifetime subscriber

  # 229294 29-Jun-2009 18:48
Send private message

bjhoogs: Rang world exchange and they told to ring yellow pages group and ask for supervisor. Supervisor gave me the same story and refered me back to world exchange.

Your VFX line had three way calling, call both WxC and Yellow at same time




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


Awesome
4859 posts

Uber Geek

Trusted
Subscriber

  # 229304 29-Jun-2009 19:13
Send private message

This is typical of YPG. I've had no end of issues with listings. Changes do need to be made via YPG directly. I had a business line which they screwed up (Listed my residential number as business number) and took 9 phone calls, several to supervisors, to remedy.



Even instructions clearly laid out in emails were screwed up. Most of my emails to them however are to this day unanswered.



Their service seems to have crashed and burned since the sale and sadly there is no viable alternative.



There are also other issues I have had with them, like this one I posted about many moons ago:

http://www.geekzone.co.nz/forums.asp?ForumId=48&TopicId=22492

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.