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80 posts

Master Geek


# 69255 5-Oct-2010 13:13
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Hi there,
Just a comment on Vodafone's billing practises

I am slightly behind in my broadband payment, I owe roughly $50 towards the bill due on the 25th September. I received my new bill due on the 25th October for $70 on yesterday at 3.35pm.

I then received an email 3 hours later saying my bill of $124 was overdue, please pay immediately or a restriction will be applied to my broadband account.

I then recdeived an automated voice message saying the same thing, pay $125.

I tried to login to the website but thats not working at the moment, so I rang them, unfortunately their accounting system is down (again) at the moment. Unfortunately seconds after the automated voice message to ring them.

What I don't understand (the CSR) agreed with me, is $124 is NOT due immediately. $54 is overdue, and $70 isn't due until the 25th.

This seems a little over eager to me!
 

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2078 posts

Uber Geek

Subscriber

  # 388230 5-Oct-2010 13:42
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I imagine it is done to keep things simple. If their message said "your bill of $54" then you'd be ringing to complain that they said you owed them $54 and now they say you actually owe $124.



80 posts

Master Geek


  # 388232 5-Oct-2010 13:45
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I understand, but I still feel as if I am being coerced into parting with the $124 now immediately as opposed to what is overdue only. It would be nicer to say please pay the overdue amount as soon as possible, and please note your next payment of $70 is due on the 25th Oct.

It's not like they have to do it by hand :-)

Oh maybe they do now the account software broke again :-) 

 
 
 
 


2078 posts

Uber Geek

Subscriber

  # 388259 5-Oct-2010 14:17
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True, they could say your account has $xx overdue and a total of $yy owing.



80 posts

Master Geek


  # 388340 5-Oct-2010 16:12
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Yup, I am trying to be polite, but it does feel like I am being bullied :-)

2078 posts

Uber Geek

Subscriber

  # 388345 5-Oct-2010 16:19
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wdoa: Yup, I am trying to be polite, but it does feel like I am being bullied :-)


Don't think like that.

Bullying would suggest that this is personal.  I'm sure it is not.



80 posts

Master Geek


  # 388346 5-Oct-2010 16:20
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ahhhh, they do it eveyone! :-)

2078 posts

Uber Geek

Subscriber

  # 388354 5-Oct-2010 16:29
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I once heard someone on the radio who was trying to call Vodafone about paying an overdue bill.

They had been "on hold" for four hours last time I heard. You'd think that there would be a priority queue for people who want to give you money but it seems not.

 
 
 
 




80 posts

Master Geek


  # 388358 5-Oct-2010 16:43
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don't get me started on ringing helpdesk's lol because they are all bad? <sarcasm>What I like when doing IT support is explaining to a customer why their warranty claim about xxxxxxx product (hardware or software) cost them 4-6 hours billable hours. </sarcasm>
Do they want to call yyyyyy country and phonetically spell every word in every sentence??

:-)

Perhaps my Scottish accent doesnt help.

I am SO glad i am not just an end user (most of the time)



80 posts

Master Geek


  # 388837 6-Oct-2010 17:39
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Interestingly, I received an apology email from Vodafone at 7:35pm last night apologising for Incorrect Overdue Payment Notification.

Thank you Vodafone. Glad to see you read Geekzone forums :-)

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