Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




120 posts

Master Geek


Topic # 82440 29-Apr-2011 09:02
Send private message

TCL don't seem to want a new customer!

After looking to move from Snap / MySky I stumbled across TCLs current promotions with what seems to be a couple of great options for either cable internet + Tbox w/freeview or cable + Tbox w/sky.

After deciding to take the plunge I clicked on "I want this package" which brought up a callback form promising a callback within 2 hours. Great, I thought and submitted it. No call back that day. Oh well, must be very busy.

Next day, submitted again first thing in the morning, with a preferred contact time of 'evening' to give them some time. No call that day either. Hmmm.

Three days and three tries later (obviously not over the long weekend) and I still haven't had a call from TCL.

I'm not going to ring them as I've not heard good things about wait times, and out of principal, I would like to see a response from the many callbacks I've requested!

Perhaps someone on here could get in touch :)

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Professional yak shaver
1599 posts

Uber Geek
+1 received by user: 8

Trusted
BitSignal
Lifetime subscriber

  Reply # 463606 29-Apr-2011 09:12
Send private message

I hate to be a Topper (google Dilbert Topper), but I actually got a call-back from TCL back in December 2009 (about a couple of days after I signed up) and had all details set.

They then forgot about the install completely, and rang me 3 MONTHS later (no joke) to see if I was still interested. I laughed hard that day.

And to top it all off, they sent me a bill for one month's worth of line rental even though I didn't proceed with the transfer. Very, very disappointed. 




"Roads? Where we're going, we don't need roads." - Doc Emmet Brown

6510 posts

Uber Geek
+1 received by user: 1251

Trusted
Lifetime subscriber

  Reply # 463613 29-Apr-2011 09:17
Send private message

If it's any consolation, it's not just TCL; I logged a callback with Telecom three weeks ago and haven't received it yet. I'm not expecting it anymore :P

 
 
 
 


566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 463616 29-Apr-2011 09:24
Send private message

Apologies for that experience, we'll look into it for you.

Can you email me your mobile number please so a specialist can call you.

online.marketing@telstraclear.co.nz

Thanks.



120 posts

Master Geek


  Reply # 463634 29-Apr-2011 10:01
Send private message

magu: I hate to be a Topper (google Dilbert Topper), but I actually got a call-back from TCL back in December 2009 (about a couple of days after I signed up) and had all details set.

They then forgot about the install completely, and rang me 3 MONTHS later (no joke) to see if I was still interested. I laughed hard that day.

And to top it all off, they sent me a bill for one month's worth of line rental even though I didn't proceed with the transfer. Very, very disappointed.?


http://www.jeremyperson.com/wp-content/uploads/2008/09/topper2.jpg I like that one!

Glad to know it's not just me thought guys, I'll fire them an e-mail now and report back ;)



120 posts

Master Geek


  Reply # 464397 2-May-2011 10:30
Send private message

Still waiting for a call, was assured again that I would get one on the 28th........



120 posts

Master Geek


  Reply # 464512 2-May-2011 15:24
Send private message

Finally all sorted, rep who called knew what she was doing and the whole process took 6 or 7 minutes. Thanks TCL (finally :) )

Professional yak shaver
1599 posts

Uber Geek
+1 received by user: 8

Trusted
BitSignal
Lifetime subscriber

  Reply # 464514 2-May-2011 15:29
Send private message

Decimate: Finally all sorted, rep who called knew what she was doing and the whole process took 6 or 7 minutes. Thanks TCL (finally :) )


Remember: it ain't over until it's over. ;) 




"Roads? Where we're going, we don't need roads." - Doc Emmet Brown

196 posts

Master Geek
+1 received by user: 10


  Reply # 464759 3-May-2011 09:40
Send private message

They certainally ignored me when I contacted them wia email, their website and finally by phone

I think they decided they just didnt want my custom.

And while I would have liked their fibre I'm now a very content Telecom customer

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 464762 3-May-2011 09:51
Send private message

Sorry Jim, 
Please email me: online.marketing@telstraclear.co.nz
Let me know what you were inquiring about and the best contact number to get you on.
Thanks,
Tim.



120 posts

Master Geek


  Reply # 464774 3-May-2011 10:19
Send private message

magu:
Decimate: Finally all sorted, rep who called knew what she was doing and the whole process took 6 or 7 minutes. Thanks TCL (finally :) )


Remember: it ain't over until it's over. ;)?


Haha ominous...........we'll see!

2078 posts

Uber Geek
+1 received by user: 230

Subscriber

  Reply # 464800 3-May-2011 11:23
Send private message

Decimate:
magu:
Decimate: Finally all sorted, rep who called knew what she was doing and the whole process took 6 or 7 minutes. Thanks TCL (finally :) )


Remember: it ain't over until it's over. ;)?


Haha ominous...........we'll see!


Just wait until your cable connection develops a fault and it takes a week for them to get a technician to look at it...



120 posts

Master Geek


  Reply # 476631 1-Jun-2011 11:15
Send private message

Well it looks like their attitude spreads to their technicians as well. So much for the promised 'we'll call you 30 mins beforehand' courtesy call, it never came and when they turned up unannounced while I was at work my wife was asleep with our newborn and was rather rudely interrupted.

Not the best start I must say.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 476632 1-Jun-2011 11:18
Send private message

Hi Decimate,
can you email me please online.marketing@telstraclear.co.nz
I'll have the res. team look into this for you.

Thanks
Tim



120 posts

Master Geek


  Reply # 488268 1-Jul-2011 14:34
Send private message

graemeh:
Decimate:
magu:
Decimate: Finally all sorted, rep who called knew what she was doing and the whole process took 6 or 7 minutes. Thanks TCL (finally :) )


Remember: it ain't over until it's over. ;)?


Haha ominous...........we'll see!


Just wait until your cable connection develops a fault and it takes a week for them to get a technician to look at it...


Oh man......you guys did warn me.

Worst. Experience. Ever.

It's been less than a month and have had three seperate issues with Tbox - one dead PSU, one bricked and one frozen for about 24 hours before it fixed itself - 2 of these have required service visits to replace, and we have been without TV for one and a half weeks out of the month as it takes days for their techs to go out. And this is my first month!

Funnily enough their online.marketing@blahblahblah don't respond to my e-mail anymore.

It's absolute rubbish.

1 post

Wannabe Geek


  Reply # 488271 1-Jul-2011 14:37
Send private message

Hi there,

I will send you a PM and will do my best to help you.

Thanks,

Tony

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.