Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2 posts

Wannabe Geek


#91616 17-Oct-2011 20:53
Send private message

I've tried searching through Google for a cause for the internet outage we experienced throughout Sunday afternoon in the above mentioned date.  I called TC and all I got was an automated message saying that there is an unplanned outage in the affected area.  

I'm just curious as to what has happened and whether or not it was TC's fault.  I couldn't find anywhere even the slightest mention of this, surely I'm not the only one who got affected. 

Create new topic
3892 posts

Uber Geek


  #534474 17-Oct-2011 20:55
Send private message

http://www.telstraclear.co.nz/customer-zone/service-information/resolved-outages.cfm





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz




2 posts

Wannabe Geek


  #534477 17-Oct-2011 21:11
Send private message

That says there were no outages which is not true

 
 
 
 


3892 posts

Uber Geek


  #534481 17-Oct-2011 21:21
Send private message

Irvin: That says there were no outages which is not true


Are you saying you know better than a company with a $705 million dollar turn over? ;)

Ok, seriously...  if they're not even going to bother publishing the faults any more I really doubt we'll hear the reasons why they happened.




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


BDFL - Memuneh
67149 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #534483 17-Oct-2011 21:24
Send private message

If it was a localised event it could be something power related. For example power goes down due to heavy rain, a specific node is affected, others are not. If the service is restored in a few minutes I wouldn't call outage.

Could you clarify how long was the outage and the correct date (seeing 17th October WAS NOT a Sunday)?




8035 posts

Uber Geek

Trusted

  #534709 18-Oct-2011 14:13
Send private message

DonGould:
Irvin: That says there were no outages which is not true


Are you saying you know better than a company with a $705 million dollar turn over? ;)

Ok, seriously...  if they're not even going to bother publishing the faults any more I really doubt we'll hear the reasons why they happened.


Large company syndrome, customer services are not allowed to update their web page status without clearance from marketing, legal etc etc etc etc.



 

139 posts

Master Geek


  #534955 18-Oct-2011 21:13
Send private message

Yes, I've noticed uneven connectivity right now, and the Network Status section tends to be a bit out of date. Tried resetting the modem, and I can safely conclude it's a wider network issue.

28967 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #534957 18-Oct-2011 21:14
Send private message

deepred: Yes, I've noticed uneven connectivity right now, and the Network Status section tends to be a bit out of date. Tried resetting the modem, and I can safely conclude it's a wider network issue.


One of TCL's upstream providers has issues so some international traffic seems to be affected (I haven't noticed any issues myself). Totally unrelated to any outages on Sunday.

 
 
 
 


139 posts

Master Geek


  #534964 18-Oct-2011 21:23
Send private message

sbiddle:
deepred: Yes, I've noticed uneven connectivity right now, and the Network Status section tends to be a bit out of date. Tried resetting the modem, and I can safely conclude it's a wider network issue.


One of TCL's upstream providers has issues so some international traffic seems to be affected (I haven't noticed any issues myself). Totally unrelated to any outages on Sunday.


Even a number of well-known local sites are affected too.

Axe

49 posts

Geek


  #534968 18-Oct-2011 21:31
Send private message

Are these outages frequent?
Considering switching to Telstra Clear, but not is the service is unreliable.

139 posts

Master Geek


  #534971 18-Oct-2011 21:44
Send private message

Axe: Are these outages frequent?
Considering switching to Telstra Clear, but not is the service is unreliable.

For me it only started happening earlier tonight. I'm getting decent access to some sites but not others. Other than that they're usually quite robust. The few times they do actually have downtime, it's harsh downtime.

139 posts

Master Geek


  #535008 19-Oct-2011 00:17
Send private message

STOP PRESS: (from TelstraClear's Network Status page)

paradise.net : Connection / Timeouts

Paradise DNS
Service Disruption Start: 18 October 2011, 11:53 PM
Estimated Service Disruption End:
Last Updated: 18 October 2011, 11:51 PM
Area Affected: Wellington and Christchurch
Customer Impact: Cable customers using the Paradise DNS are having problems browsing to some international sites.
Paradise DNS:
Primary / 203.96.152.4
Secondary / 203.96.152.12

Please change to CLEARNET DNS.
Primary / 203.97.78.43
Secondary / 203.97.78.44

23 posts

Geek


  #535013 19-Oct-2011 00:54
Send private message

deepred: STOP PRESS: (from TelstraClear's Network Status page)

Service Disruption Start: 18 October 2011, 11:53 PM
Area Affected: Wellington and Christchurch
Customer Impact: Cable customers using the Paradise DNS are having problems browsing to some international sites.
Paradise DNS:
Primary / 203.96.152.4
Secondary / 203.96.152.12

Please change to CLEARNET DNS.
Primary / 203.97.78.43
Secondary / 203.97.78.44


I'm on TelstraClear cable and was using 203.96.152.4 and 203.96.152.12 as DNS.

Arrived home tonight to some web pages not responding.  More importantly my Asterisk PBX was not registering to its SIP trunk groups (notably pan.wxnz.net which is my main Wellington number) which also prevented my extensions from registering because of timeout/retry on the SIP trunk groups.

Was going to give Google DNS a try, but read here I shouldn't because of local NZ caches, so have switched to Telecom/Xtra DNS for now which is working fine on 202.27.158.40 and 202.27.156.72.

28967 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #535022 19-Oct-2011 06:19
Send private message

nossi:
deepred: STOP PRESS: (from TelstraClear's Network Status page)

Service Disruption Start: 18 October 2011, 11:53 PM
Area Affected: Wellington and Christchurch
Customer Impact: Cable customers using the Paradise DNS are having problems browsing to some international sites.
Paradise DNS:
Primary / 203.96.152.4
Secondary / 203.96.152.12

Please change to CLEARNET DNS.
Primary / 203.97.78.43
Secondary / 203.97.78.44


I'm on TelstraClear cable and was using 203.96.152.4 and 203.96.152.12 as DNS.

Arrived home tonight to some web pages not responding.  More importantly my Asterisk PBX was not registering to its SIP trunk groups (notably pan.wxnz.net which is my main Wellington number) which also prevented my extensions from registering because of timeout/retry on the SIP trunk groups.

Was going to give Google DNS a try, but read here I shouldn't because of local NZ caches, so have switched to Telecom/Xtra DNS for now which is working fine on 202.27.158.40 and 202.27.156.72.


Using Xtra's DNS servers is (almost) as bad as using Google's DNS. There is no good reason why you shouldn't be using TelstaClear's DNS servers, and ideally should migrated off the old Paradise DNS servers a long time ago as they have been problematic for years.

As for Asterisk, this is getting totally OT but their are well documented Asterisk DNS issues which are very easy to solve. For a start you should ideally never use a FQDN as a SIP peer unless you're running a local DNS resolver.


 

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.