Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
310 posts

Ultimate Geek


  #656274 16-Jul-2012 08:04
Send private message

icepicknz: You get what you pay for, 2talk is a mass market solution that works well, but you pay bugger all so you get bugger all support. If you need the service for business, then use a business voip provider that will charge you a little more but you're likely to get better support.

Do be warned that majority of providers out there selling voip now just re-sell 2talk, so if you do change providers look carefully.


There is nothing wrong with re-selling 2talk and maybe that's exactly what the OP should do.
Then he gets the price  the service and the support he wants.

19 posts

Geek


  #659923 22-Jul-2012 15:14
Send private message

Well I can't disagree with you.
I went on 2Talk web site only half an hour ago to ask a question on the Forums as I have also given up on thier support.
As you stated above you recieve unacceptable responses from their support team or the ticket just gets closed successful, how-to alinate customers they seem to have it down pat.

Well guess what? I could not find the forums, which in itself is quite enlighting, as other companies are looking to increase their on-line presence and increase their pulic community footprint; 2talk reduce and back out, perhaps their equivalent of saying coommunity exposure - closed succesful!



 

 
 
 
 


310 posts

Ultimate Geek


  #660690 23-Jul-2012 23:37
Send private message

The 2talk forums have been closed for years.
If you need support give someone like Kiwivoip a ring , they will help.

1990 posts

Uber Geek

Trusted

  #663229 28-Jul-2012 12:03
Send private message

techmeister: The 2talk forums have been closed for years.
If you need support give someone like Kiwivoip a ring , they will help.

Or change to a full service provider like world exchange orcon or worldnet. 2talk never promised to give support to anyone as far as I know.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

83 posts

Master Geek


  #665604 1-Aug-2012 17:50
Send private message

I moved a couple of phone lines over to 2Talk a month or so back just so see what they were like (that and it was going to save our household enough $$$ that it was worth the risk and potential hassle), and I have to say that thus far, my experience with their support team has been pleasurable.  

I've needed to make a couple of calls to their helpdesk regarding number porting and on both occasions Matt's been the one that answered and he was thoroughly helpful.  I've logged a couple of tickets as well, and they were all responded to politely, accurately and within a few hours. 

Touch wood that all my future help requests go as smoothly.

391 posts

Ultimate Geek

Trusted

  #665611 1-Aug-2012 17:56
Send private message

Good to hear that things are going well.




83 posts

Master Geek


  #665641 1-Aug-2012 18:13
Send private message

We'll see how they go longer term of course, some companies seem to be great if you're a new customer, the whole setting a good first impression thing, but attracting new customers is only half the business, it's retaining them that really matters.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Vodafone mobile data plans with unlimited data
Posted 26-Feb-2020 06:55


Vodafone launches innovation initiatives to help businesses use 5G
Posted 26-Feb-2020 05:00


Ultimate Ears HYPERBOOM brings massive sound and extreme bass
Posted 25-Feb-2020 09:00


Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.