Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

117 posts

Master Geek

#179144 28-Aug-2015 13:05
Send private message

'allo 'allo,

I know very little about what's available in the realm of VoIP and PBX (and not from lack of trying) so I'm hoping you genius's might be able to point me towards the most reliable provider that can provide the features I'm after at a competitive rate.



  • Our business needs two 0800 numbers and a local 07 number (which needs to redirect to one of those 0800 numbers).
  • There need to several handsets:
    Three within close proximity in the office, One in the workshop (downstairs from the office in the same building), and Two in a neighbouring building (which is connected by Cat5e cable) about 50 meters away from the main workshop/office building.
  • Our internet connection is only residential grade rural wireless so we're looking at signing up one of the two existing copper phonelines for a business grade ADSL service as the dedicated VoIP connection (speeds unlikely to exceed 2Mbps down or 1Mbps up).



  • Voicemail (obviously)
  • Time scheduling - We want to be able to have incoming calls go direct to the messaging service outside of office hours
  • Idiot proof - The closer the system is to using a POTS set-up the better, the office staff get easily confused by newfangled technology and I won't be on-site to help them out most of the time
  • Serviceable Remotely - As above, won't be on-site most of the time, so reliability and a quality online management system are very desirable

Any help would be much appreciated!

Create new topic
90 posts

Master Geek


  #1375988 29-Aug-2015 09:26
Send private message

Hi there,

Who was it that said you can not have genius without having a touch of madness. I might be leaning a bit more on the mad side but here goes.

With the prospect of a poor Internet connection you should not be looking at a full VoIP solution. A VoIP Solution relies on reliable structured cabling and a reliable Internet connection.

You would be better to connect 2-3 PSTN Lines to a Hybrid PBX System like the Ericsson iPECS eMG80 .

This will allow you to have a future proof system that can accommodate both VoIP and Analogue/Digital configurations.

So if the Lines terminate at a de-mark point in the Office you would have the 3 Office Handsets as Digital Extensions, the Workshop generally goes with an Cordless Phone as an Analogue Extension and the neighbouring building you would set up to IP Extensions working of a small Switch in that building to serve the two Extensions if there is only a single CAT5 cable running to that building.

To connect the Ericsson iPECS eMG80 to the Exchange and outside world you would get Min 2 PSTN Line Connections allowing for 2 concurrent calls, we could also set up a fail over Trunk over the ADSL Internet connection, but only as an overflow rather than preferred route.

We can do funky things like bonding 2-3 ADSL Internet Connections to create a single connection with higher Download and Upload capacity but this creates an additional point of failure and as you want a simple solution it might not be suitable for the customer, would also need to chec the type of ADSL service available at the address.

You will be able to get all the functions of a PBX including remote management which we offer as part of our support.

Give me a PM with your contact details, I can organise a Proposal for you to present to your customer.

See our story on our web site, link available in the signature.

Happy to answer any other questions... 

______________________________________ ________________________________________


Be Successful WITH US! - Light ideas for YOUR SUCCESS - Business Solutions OF A NEW AGE - Result Driven IDEAS _______________________________________________________________________________________________

6 posts

Wannabe Geek

  #1377693 1-Sep-2015 12:25
Send private message


Panasonic do a whole range of entry level systems to catering to small business. Easy to use, reliable with support from numerous companies and support both traditional and VoIP based solutions.

I tend to pass this on as you can maintain them easily yourself, and for the end user they are very easy to operate. For providers, I have heard good things about Voyager for VoIP business solutions.

Good luck finding a solution, ADSL can be a bit un-reliable for stable VoIP service if the incoming is a bit suspect. There are lots of options out there now.



88 posts

Master Geek

  #1379275 3-Sep-2015 16:58
Send private message

can you get vdsl?

98 posts

Master Geek

  #1380357 5-Sep-2015 18:14
Send private message

Good luck finding a solution, ADSL can be a bit un-reliable for stable VoIP service if the incoming is a bit suspect. There are lots of options out there now.

I have run VoIP over ADSL but in this instance I always install the PBX at the customer site so all the extensions are local.

I expect having a dedicated ADSL line for VoIP services to run over even if its is only 1 up 1 down is plenty so long as the connection is stable and doesn't experience a great deal of packet loss or something when it rains.

Is it an ideal setup? No, but this is real life, sometimes ideal setups are not possible.

In a pinch, I've also run VoIP over a 4G dongle in a pfSense for smallish (10 extensions) offices. It was perfectly usable. No noticeable delay in calls.

4357 posts

Uber Geek


  #1380482 6-Sep-2015 08:32
Send private message

Samsung OfficeServ 7100
NEC SL1100
IPecs eMG

Those are my picks for phone systems, in that order. Samsung have the best 'all round' features but slightly old school digital phones. NEC have really nice digital phones but are slightly lacking in the ring group and voicemail areas.
And I've never worked on the IPecs so just don't know much about them. They have nice phones but have heard weird things about their ip extensions. There are a ton of then around though so the must be pretty good.

Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

New Vodafone mobile data plans with unlimited data
Posted 26-Feb-2020 06:55

Vodafone launches innovation initiatives to help businesses use 5G
Posted 26-Feb-2020 05:00

Ultimate Ears HYPERBOOM brings massive sound and extreme bass
Posted 25-Feb-2020 09:00

Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05

Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05

School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10

Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01

Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36

Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26

New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25

N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22

Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45

Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.