I am scoping out VOIP options for a small business.
Currently we are with a niche full service provider (I think they are re-selling 2 talk, based on where received faxes come from - A service we no longer require). They are pretty good, but I would rather self manage a greater portion of the system, rather than logging support tickets for basic changes.
Currently we have a number of managed VOIP phones, but require more flexibility. We are looking to upgrade to a cloud PBX. Our current provider cost structure is per user, with a monthly soft-phone licencing charge on top.
Given the phone system is lightly used, and we are happy with less trunks than users. Given this, the pricing structure of our current provider is looking steep.
Key features we are after are: Voicemail to email, accessible log of missed calls for active follow up, smartphone apps, extension transfer
Regarding providers like 2talk & Cloud edge. Am I correct that the user picks a plan based on number of trunks, and is able to assign unlimited hardware phones and soft-phones to the account? Setting up hardware SIP phones is a simple matter of logging into the phone through the web interface, and populating the required SIP details?
Regarding 2Talk, is the bad feedback for their android app something to be concerned about?
Any thing else I need to be cautious of here?