Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




111 posts

Master Geek


Topic # 79000 11-Mar-2011 10:23
Send private message

I've had a VOIP phone with my ISP for about a year and up until just before Christmas it was going fine.  Then it started cutting out on phone calls.  People could hear me, but I couldn't hear them.  The ISP has made numerous changes at their end which work for a few days then I'm back to square one.  Yesterday was the worst and now I have to think about dropping the phone for a mobile.

Before I do, does anyone have any ideas?  I've had one visit from the ISP who just seemed to take the battery out of the phone and put it back in again.  Not a lot of help.

Oh and I'm not a geek, so make it easy to understand please?  Wink

Create new topic
386 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 447557 11-Mar-2011 14:40
Send private message

It's either going to be your connection, your equipment or the service.

If the voice is breaking up then it points to your connection/bandwidth or the service. If the voice just cuts out completely then it's possible that it's your equipment. Really there are a lot of variables so it's hard to just guess.

To test whether it's the service you could sign up with a different service and see if that works. Perhaps 2Talk as they have a free account that you could use for testing.

To test the equipment you will need a different router and/or phone so it's easier to start with the service. You could take your phone to another Internet connection too which may help to narrow things down.






111 posts

Master Geek


  Reply # 447584 11-Mar-2011 15:23
Send private message

I have two phones here, one old telecom phone and the newer one. Both have the same problems with the line.

 
 
 
 


386 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 447585 11-Mar-2011 15:25
Send private message

Sounds like you're using an Analog Telephone Adapter (ATA). If so the two analog phones you have will have nothing to do with it.






111 posts

Master Geek


Reply # 447765 12-Mar-2011 10:59
Send private message

Had some good news.  My ISP is making adjustments at their end and as of this morning, my phone service was very clear!  Thanks for the help.

176 posts

Master Geek
+1 received by user: 9


  Reply # 451858 25-Mar-2011 19:14
Send private message

What changes did they make, if you are able to share ...

Thanks!



111 posts

Master Geek


  Reply # 451859 25-Mar-2011 19:28
Send private message

They were working on it most of the weekend, but apart from "numerous adjustments", I don't have details.

176 posts

Master Geek
+1 received by user: 9


  Reply # 451864 25-Mar-2011 19:38
Send private message

Ah, thanks.

Just the usual then ("we screwed with a whole bunch of stuff that was wrong but don't know which meddle did something").

:O)

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31


Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.