Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




63 posts

Master Geek
+1 received by user: 2


Topic # 112215 30-Nov-2012 16:14
Send private message

Over the last 2 days we are starting the experience some incoming calls being dropped.   

3 calls in the past 2 days have dropped anywhere from 1.5 to 4.5mins into the conversation.

We are using a Trixbox with IAX2 trunk to 2talk, recently (forced) to upgrade to 2TalkPlus

Before you unhelpfully reply dissing the trixbox and suggesting some other alternative, it has been working flawlessy for 2-3 years and if it aint broke.. well you know the rest.

The only thing I have changed recently as we used to log in to a 03281XXXX number with the trunk, but I changed it to log in with our 0800 XX XX XX number instead (as the 0800 was just diverting to the 03281XXX number anyway, and the caller ID always showed the source as 03281XXXX which was unhelpful)

other than that the port forwarding is the same, the trixbox IP is the same, and like I say its been near flawless for several years, it seems very unusual.

Ive submitted a ticket to 2talk, and I am expecting a reply before 2014, but if anyone has any ideas id be happy to hear them

Create new topic
12556 posts

Uber Geek
+1 received by user: 1403


  Reply # 725213 30-Nov-2012 16:28
Send private message



If they are slow at replying to 'tickets', phone them. You can usually get phone details of online companies if they aren't listed on the website, from a nz whois lookup on their domain. Remember you are paying them, so you are the cusomter.

Awesome
4745 posts

Uber Geek
+1 received by user: 1034

Trusted
Subscriber

  Reply # 725216 30-Nov-2012 16:30
Send private message

Technically, you shouldn't be presenting an 0800 number as your CLID to the PSTN anyway. One (of a number) of the rules that 2talk breaks.

I've had same day replies from 2talk support tickets recently.




Twitter: ajobbins


 
 
 
 


24991 posts

Uber Geek
+1 received by user: 4880

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 725231 30-Nov-2012 17:03
Send private message

ajobbins: Technically, you shouldn't be presenting an 0800 number as your CLID to the PSTN anyway. One (of a number) of the rules that 2talk breaks.

I've had same day replies from 2talk support tickets recently.


TelstraClear also do this. I'm not aware of this actually breaking any rules, but certainly does surprise some people when they see a call from an 0800 number.

Awesome
4745 posts

Uber Geek
+1 received by user: 1034

Trusted
Subscriber

  Reply # 725243 30-Nov-2012 17:25
Send private message

I'm not 100% sure it breaks any rules either, but remember reading something about it as 0800 numbers have traditionally only been 'alias' numbers. In the modern VoIP world this isn't necessarily true tho.




Twitter: ajobbins


63 posts

Master Geek
+1 received by user: 2


  Reply # 725304 30-Nov-2012 20:25
Send private message

My (limited) understanding was you should logon with your 2talk user name, (your 2talk phone number) and you can change the number presented on the caller display in the 2talk settings. 2talk call the number you put in and you must enter the PIN number displayed to authenticate the number.

I'm @nate
6271 posts

Uber Geek
+1 received by user: 366

Moderator
Trusted
Subscriber

Reply # 725322 30-Nov-2012 21:21
Send private message

mattwnz:

If they are slow at replying to 'tickets', phone them. You can usually get phone details of online companies if they aren't listed on the website, from a nz whois lookup on their domain. Remember you are paying them, so you are the cusomter.


You never dealt with 2Talk have you?




cisconz
1153 posts

Uber Geek
+1 received by user: 76

Trusted
Subscriber

  Reply # 725327 30-Nov-2012 21:39
Send private message

sbiddle:
ajobbins: Technically, you shouldn't be presenting an 0800 number as your CLID to the PSTN anyway. One (of a number) of the rules that 2talk breaks.

I've had same day replies from 2talk support tickets recently.


TelstraClear also do this. I'm not aware of this actually breaking any rules, but certainly does surprise some people when they see a call from an 0800 number.
It doesn't break the rules, but how does the recieving carrier bill for it. it isn't a local or national call.




Hmmmm

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21


Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16


The future-proof 10.5-inch iPad Pro
Posted 13-Jun-2017 18:16


Mandatory data breach reporting in Australia
Posted 13-Jun-2017 11:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.