Over the last twelve months there has been a huge increase in the number of customers subscribing to the TelstraClear InHome broadband service.
Unfortunatey this growth is currently resulting in speeds for some customers on our 10Mbps plans being less than expected, particularly at peak times.
We are working on installing new equipment to address the current situation but this will not be resolved in full until early next year.
To make up for this situation we have decided to automatically credit your account with $10 each month until the new equipment is installed. This credit will take place from your next billing cycle. Throughout this period you will to continute to get the same amount of usage included with your plan and your email will be unaffected.
We appreciate your patience and apologise for any inconvenience caused.
HEAD OF CUNSUMER MARKETS
I think TCL deserve some credit for this. It's been very obvious from the posts on here that they have had issues and are working on resolving them. To offer a credit is good but I would prefer to have my internet fixed however! :-)