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Topic # 34410 24-May-2009 10:24 Send private message

Anyone else noticed that Cable & TV has completed died in the eastern suburbs.

The online status says nothing is wrong:










Online Status for on-net (cabled areas)


















Sunday, 24 May 2009, 10:12 AM
Last updated: 21 April 2009 at 8:50 AM
 










































































         
Service   Status  
InHome PhoneLine   No known problems  
InHome Broadband   No known problems  
InHome TV - Analogue   No known problems  
InHome TV - Digital   No known problems






Don't want to have to get a tech out... as that would mean dusting off my old Cable TV STV.. which hasn't been powered on in 2+ years...

Turns out a node in Strathmore has died and will be out for a few more hours...

Oh no... Telstra boke the telly, Telstra broke the telly... what would we do with no TV..... Doo Do (jaws music).. You guessed it..





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  Reply # 217364 24-May-2009 10:37 Send private message

There are also major telephony outages as well.

Amanzi
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  Reply # 217389 24-May-2009 12:45 Send private message

I rang at about 10:30am after first noticing the outage at about 6am. The service status still hadn't been updated on the website so I had to wait on hold for more than 10 minutes just to be told there was a known issue. Had the website been updated I wouldn't have wasted mine and the call center staffer's time.

 

 



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  Reply # 217465 24-May-2009 18:15 Send private message

amanzi: I rang at about 10:30am after first noticing the outage at about 6am. The service status still hadn't been updated on the website so I had to wait on hold for more than 10 minutes just to be told there was a known issue. Had the website been updated I wouldn't have wasted mine and the call center staffer's time.



I've been a TelstraClear customer since the TelstraSaturn days and I can tell you that your experience is completely normal; the service status page is absolutely hopeless.

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