Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




558 posts

Ultimate Geek
+1 received by user: 110


Topic # 87620 2-Aug-2011 20:47
Send private message

For the last few days, the EPG had stopped at the end of Tuesday. Wednesday onwards shows no information available message.

I've tried powercycling the Tbox but still no luck - modem is connected properly and happily flashing away with the data light.

Anyone have any ideas or from tomorrow my Tbox will be pretty useless :(

Thanks

Richard

Create new topic
85 posts

Master Geek
+1 received by user: 8


  Reply # 501040 2-Aug-2011 21:14
Send private message

This is a feature. If you're lucky, Tim from Telstra will see this thread and respond with his email address letting you know that he's here to help. But in reality this is lip service - no information of substance will be forthcoming.




558 posts

Ultimate Geek
+1 received by user: 110


  Reply # 501173 3-Aug-2011 09:14
Send private message

For those in a similar position I managed to fix it. Probably the longest way round possibly but it worked so hey :)

1. Power off decoder
2. Power off modem
3. (after waiting for 15-20 seconds) Power on decoder
4. Wait for it to start up - it will complain about having no internet access
5. Power on modem - interestingly at this point it will seemingly semi-connect as the provisioning is obviously picked up but the Network details section in the menu still says Not Connected (oh and the reminder that the connection is back as alluded to by the no internet access message doesn't seem to ever come up)
6. Power off decoder
7. (after waiting for 15-20 seconds) Power on decoder

Perhaps I could have got away with just restarting the modem but wanted to ensure that the TBox forgot about the network and had to fully re-establish itself which is why I took the longer way round...

Richard.

 
 
 
 


Onward
11344 posts

Uber Geek
+1 received by user: 5058

Trusted
Subscriber

  Reply # 501183 3-Aug-2011 09:27
Send private message

Power cycle both the Router and the T-Box at the same time. While you have the units powered off take the opportunity to check that all connections are sound.

When you power back up go away and a have a cup of coffee and wait for the unit to reboot and update before attempting to use it. 




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 501247 3-Aug-2011 11:28
Send private message

HI R2B2 - yes please email me your Account number and best contact number to me online.marketing@telstraclear.co.nz
I can get the team to look into this for you.
Thanks
Tim.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.