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Topic # 96765 3-Feb-2012 19:15 Send private message

My parents moved their phone and broadband services from TelstraClear but they are still trying to bill.
They are not charging for the BB services or Homeline, but did send a bill for wiring maintenance, caller ID and call diversion.

When they changed they even called TC to make sure that all would be stopped, but they failed.

It's so sad to see a telecoms provider like TelstraClear that can't just let go.

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  Reply # 576988 3-Feb-2012 19:49 Send private message

If you get your parents to call up I'm sure they will be happy to reverse the charges.







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  Reply # 577135 4-Feb-2012 09:44 Send private message

They sent a note in with the demand for money as the helpdesk ascents are eligible to them.

It's a mistake that should not have happened. TelestraClear was even called to confirm to disconnection of services.

TelstraClear are just making life awkward.

 

 



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  Reply # 577136 4-Feb-2012 09:48 Send private message

Just do a hunt about for the telstra user on here and send them a pm with your account number, account name and address and ask them to get one of their New Zealand team to contact you.





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TelstraClear

  Reply # 578074 7-Feb-2012 09:54 Send private message

hellonearthisman: My parents moved their phone and broadband services from TelstraClear but they are still trying to bill.


Hi hellonearthisman,

Sorry to hear about this. Please email me (click on the 'email' button in the ribbon above this post) with the customer name, account number and contact details (address and a contact number we can call for more information if needed). I'll ask one of the team here to look into this for you.

Thanks, Gary

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