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2283 posts

Uber Geek

#245614 13-Feb-2019 12:18
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Ran into an issue installing printers with Windows 10 from a user who we upgraded from Windows 7 - he wanted to install a printer, so hit search, typed in printers and selected the first option - this opened settings
He then clicked on "add a printer", and after the system had loaded a list of available network printers. He then picked one, it installed and then immediately said that the printer was offline and needed maintenance.


Digging into this, it would seem that the list of printers that settings brings back are not our network printers ...
When it "installs" the printer, it is installing a generic driver and connecting it to a WSD port (whatever that is)


To ACTUALLY install the printer one seems to have to wait for the list to populate, click I can't find and then use the old control panel way of doing things ..
Which is how I have been doing it , which is why I haven't seen this issue before ..


So my question - any way to install a network printer from settings without waiting for a list to populate and then clicking its not listed
Or is there a way to stop W10 from populating the list with these fake printers?







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2456 posts

Uber Geek

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  #2177577 13-Feb-2019 12:24
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You don't have to wait, you can click on "The printer that I ....." anytime.

470 posts

Ultimate Geek

  #2177578 13-Feb-2019 12:27
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Control panel is still available, click on the start button and type control and then select it. The older printer setup is still available.


2283 posts

Uber Geek

  #2177642 13-Feb-2019 13:15
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I may not have made it clear; as an administrator I am aware that the old way to add a network printer is available


However I am trying to figure out if there is a way of adding network printers to W10 just using settings - or why these printers are not being picked up by W10 correctly (why the generic driver)
Do I blame W10 or is this a printer manufacturer issue (Fuji Xerox in this instance)

1420 posts

Uber Geek

  #2177928 13-Feb-2019 20:35
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On Win 10

On the start menu, type ‘print management’

On the dialog that opens on the left side under ‘print servers’, select your print server, click ‘add printer’

WSD stands for Web Services for Devices.

Software Engineer
   (the practice of real science, engineering and management)

2042 posts

Uber Geek

  #2178080 14-Feb-2019 09:17
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WSD port, just asking for issues


Setup the printer with a Static Ip
Add that IP as a new TCPIP printer port
** Use the control panel ***
Ad a TCPIP printer port in printers & devices, then add the new printer on that port
Set the printer as default , if you dont specify default printer, Win10 will keep changing the default



1796 posts

Uber Geek


  #2178123 14-Feb-2019 10:05
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Make sure you untick the box that advises " Let Windows determine the printer driver" or similar. It can default to a common PCL or PS genreic driver, without the features or benefits of the proper printer driver.


As it's a Xerox - you could be losing out on stapling, folding, secure print, accounting etc, which office MFD's are infested with.



My thoughts are no longer my own and is probably representative of our media-controlled government

612 posts

Ultimate Geek

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  #2178202 14-Feb-2019 11:26
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Most of the replies are correct (90% of my job is installing printers and MFDs)


Two steps sum up the best process:-



  1. Turn off WSD before connecting the device to the network
  2. Install onto TCP/IP port using Control Panel > Devices and Printers > Add printer


(Do not simply change the port of the already installed Generic driver)



2283 posts

Uber Geek

  #2184891 21-Feb-2019 15:14
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Managed to find the setting on the web console to disable WSD advertising (except on one model); now that it has been done, there is only one printer that appears when searching for printers under Settings -> Printers


Then the user can click on "printer not listed" and use the old method to find our TCP/IP network printers

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