Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




/dev/null
9024 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

# 248277 18-Mar-2019 08:40
Send private message

I've got a 2018 MacBook Air - it is only a couple of months old however does one really, annoying thing.

 

It drops off WiFi... However, this isn't just a drop - it is a speed drop to the point packet drops occur:

 

Click to see full size

 

I do notice it right away - if I am using PS4 Remote Play then... drop. If I am streaming video then... buffer. If I am logged into work then... drop. It is a weird issue and I've spoken to Apple about it who state the following:

 

1) Reset the PRAM - Done.
2) Wipe and reinstall MacOS - Done (x2). First from Time Machine, 2nd a fresh setup.
3) Updates? Yeah, done.
4) Turn it off and on again? done.
5) Replace your wireless router? Erm... This occurs on all networks.

 

My wireless access point during the time of the MacBook dropping its speed doesn't report any other loss of connection from any other device, nor does it report any interference, channel swapping etc. I've attempted to gather as many logs as I can to pass it off to Apple however have literally done everything short of sending the MacBook to them (next step).

 

But, before I wipe and send it to them is there anything else I can do? Apart, from trying Ethernet. Also interested if others on here have the same issues.





View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
170 posts

Master Geek


  # 2200558 18-Mar-2019 09:17
Send private message
14582 posts

Uber Geek

Trusted
Subscriber

  # 2200566 18-Mar-2019 09:22
Send private message

This is probably unrelated. However last year when I was a Spark customer and using my Netgear Orbi as a router my iMac, iPad and visitors iPads and iPhones suffered similar. However since changing to Orcon this behaviour has stopped. I did nothing special except I no longer used the Orbi or its replacement as the router as I could not get Orcon to connect in that manner, I changed to using the Orbi and now Google Wifi as Access Points.

 

I am not proposing that this is the answer but I am sharing as I found this to be somewhat odd.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


 
 
 
 


302 posts

Ultimate Geek

Subscriber

  # 2200571 18-Mar-2019 09:28
Send private message

michaelmurfy:

 

I've got a 2018 MacBook Air - it is only a couple of months old however does one really, annoying thing.

 

It drops off WiFi... However, this isn't just a drop - it is a speed drop to the point packet drops occur:

 

Click to see full size

 

I do notice it right away - if I am using PS4 Remote Play then... drop. If I am streaming video then... buffer. If I am logged into work then... drop. It is a weird issue and I've spoken to Apple about it who state the following:

 

1) Reset the PRAM - Done.
2) Wipe and reinstall MacOS - Done (x2). First from Time Machine, 2nd a fresh setup.
3) Updates? Yeah, done.
4) Turn it off and on again? done.
5) Replace your wireless router? Erm... This occurs on all networks.

 

My wireless access point during the time of the MacBook dropping its speed doesn't report any other loss of connection from any other device, nor does it report any interference, channel swapping etc. I've attempted to gather as many logs as I can to pass it off to Apple however have literally done everything short of sending the MacBook to them (next step).

 

But, before I wipe and send it to them is there anything else I can do? Apart, from trying Ethernet. Also interested if others on here have the same issues.

 

 

What AP's are you running? Most of the problems that I have seen with MacBook's dropping wifi are related to the AP especially the UBNT ones. There is a specific setting which makes things better but not ideal.


901 posts

Ultimate Geek

Trusted
Subscriber

  # 2200619 18-Mar-2019 10:17
Send private message

engedib:

 

I assume you are running Unifi APs.

 

Check this: https://community.ubnt.com/t5/UniFi-Wireless-Beta/New-Macbook-Pro-2018-wifi-issue/m-p/2438519#M70447

 

 

For those of us that are curious, but don't have a Ubiquiti Account and therefore can't access that page, can you summarize?

 

Ta.


302 posts

Ultimate Geek

Subscriber

  # 2200642 18-Mar-2019 10:37
Send private message

jamesrt:

 

engedib:

 

I assume you are running Unifi APs.

 

Check this: https://community.ubnt.com/t5/UniFi-Wireless-Beta/New-Macbook-Pro-2018-wifi-issue/m-p/2438519#M70447

 

 

For those of us that are curious, but don't have a Ubiquiti Account and therefore can't access that page, can you summarize?

 

Ta.

 

 

Its an 8 page long thread and nothing conclusive apart from - 

 

For now .22 firmware seems to be more stable i have now for two days a better result and i dont have a idea what i changed

 

What i have on for sure 

 

- preferred 5G 
- DTIM 3 
- Disabled the optimise AI network stuff as 2.4 wasn't working 

 

Al the rest is pretty default i think

 

Also lots of discussion around using the use in conjunction with an Apple Watch and the auto unlock feature for Mac's.




/dev/null
9024 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 2200654 18-Mar-2019 10:46
Send private message

Awesome thanks guys - Not using a UniFi but instead using a Cambium E600.

 

I noticed a trend on this thread related to Unscheduled Power Savings being enabled on the AP - checked my Cambium and I had that enabled. I also wear an Apple Watch however don't think that has anything to do with it.

 

Will continue to test.





14582 posts

Uber Geek

Trusted
Subscriber

  # 2200688 18-Mar-2019 11:28
Send private message

michaelmurfy:

 

Awesome thanks guys - Not using a UniFi but instead using a Cambium E600.

 

I noticed a trend on this thread related to Unscheduled Power Savings being enabled on the AP - checked my Cambium and I had that enabled. I also wear an Apple Watch however don't think that has anything to do with it.

 

Will continue to test.

 

 

I know its a huge sacrifice for me but I am willing to offer my Surface laptop as a swap in order to ease your pain 😀





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


 
 
 
 




/dev/null
9024 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 2200908 18-Mar-2019 16:43
Send private message

And disabling unscheduled power saving didn't fix the problem. I've confirmed the issue occurs with the Cambium E400 also. Haven't got a UniFi to test with but can confirm the issue doesn't appear to strike with the Huawei HG659.

 

A little annoying, I've opened up a ticket with Cambium for assistance.

 

Thanks very much for the pointer! Also sorry @MikeB4, your offer is very generous but I couldn't go back to Windows.





14582 posts

Uber Geek

Trusted
Subscriber

  # 2200912 18-Mar-2019 16:49
Send private message

michaelmurfy:

 

And disabling unscheduled power saving didn't fix the problem. I've confirmed the issue occurs with the Cambium E400 also. Haven't got a UniFi to test with but can confirm the issue doesn't appear to strike with the Huawei HG659.

 

A little annoying, I've opened up a ticket with Cambium for assistance.

 

Thanks very much for the pointer! Also sorry @MikeB4, your offer is very generous but I couldn't go back to Windows.

 

 

I can fully understand. Mine is a hate hate relationship with Windows





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


1979 posts

Uber Geek

Trusted
Subscriber

  # 2201020 18-Mar-2019 19:15
Send private message

You might have a feature mr swift:

https://discussions.apple.com/thread/8531525




________

 

Antonios K

 

Click to see full size


302 posts

Ultimate Geek

Subscriber

  # 2201022 18-Mar-2019 19:25
Send private message

michaelmurfy:

Awesome thanks guys - Not using a UniFi but instead using a Cambium E600.


I noticed a trend on this thread related to Unscheduled Power Savings being enabled on the AP - checked my Cambium and I had that enabled. I also wear an Apple Watch however don't think that has anything to do with it.


Will continue to test.



I wouldn’t rule out that an Apple Watch isn’t causing it. Lots of reports online about this being the cause due to the way the Apple Watch communicates with the MacBook.

“...No issues with connectivity since I turned off the "Allow your Apple Watch to unlock your Mac" feature. For me, it must have been that feature that was causing my problems.”

Try turning that off and see if it makes a difference?

4505 posts

Uber Geek

Trusted
Subscriber

  # 2201030 18-Mar-2019 19:53
Send private message

Have you worked through the advice in this support document? It appears to have resolved Wifi connectivity issues that I was having with my iPhone a while ago. 

 

I also agree regarding the Apple Watch unlock feature. I had a lot of problems with it when I used to use it, and it was a huge relief when I got a new MacBook Pro with Touch ID instead.




/dev/null
9024 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 2203171 22-Mar-2019 01:00
Send private message

So an update - I've given it a few days to test and can confirm the issue was resolved by disabling the Apple Watch unlock feature. Now I've got the issue where some keys ttr (that was not intentional) but anyway, trigger twice. Looks like this MacBook will be going back to Apple for a good ole repair.

 

I'm going to bring up the WiFi issues with them regardless as really - considering how much I paid for it, the MacBook shouldn't have such issues.

 

Thanks for steering me in the right direction in regards to the Apple Watch unlock feature. I can live with Touch ID.





302 posts

Ultimate Geek

Subscriber

  # 2203204 22-Mar-2019 06:45
Send private message

michaelmurfy:

So an update - I've given it a few days to test and can confirm the issue was resolved by disabling the Apple Watch unlock feature. Now I've got the issue where some keys ttr (that was not intentional) but anyway, trigger twice. Looks like this MacBook will be going back to Apple for a good ole repair.


I'm going to bring up the WiFi issues with them regardless as really - considering how much I paid for it, the MacBook shouldn't have such issues.


Thanks for steering me in the right direction in regards to the Apple Watch unlock feature. I can live with Touch ID.



Good to hear. I think the issue is related to a number of things even though the Apple Watch resolved it as I have all of the new MacBook combinations and use a few of them at work with my Apple Watch to unlock and have no wifi issues. At home I have Orbi AP’s and at work we use Cisco AP’s so interesting one.

269 posts

Ultimate Geek


  # 2203338 22-Mar-2019 12:51
Send private message

That's an interesting one. I have a watch 4 with the unlock feature enabled on a 2018 MBP, and UBNT APs, and haven't experienced this issue. Is it specific to MB Air?


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.