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Mr Snotty
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Topic # 248277 18-Mar-2019 08:40
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I've got a 2018 MacBook Air - it is only a couple of months old however does one really, annoying thing.

 

It drops off WiFi... However, this isn't just a drop - it is a speed drop to the point packet drops occur:

 

Click to see full size

 

I do notice it right away - if I am using PS4 Remote Play then... drop. If I am streaming video then... buffer. If I am logged into work then... drop. It is a weird issue and I've spoken to Apple about it who state the following:

 

1) Reset the PRAM - Done.
2) Wipe and reinstall MacOS - Done (x2). First from Time Machine, 2nd a fresh setup.
3) Updates? Yeah, done.
4) Turn it off and on again? done.
5) Replace your wireless router? Erm... This occurs on all networks.

 

My wireless access point during the time of the MacBook dropping its speed doesn't report any other loss of connection from any other device, nor does it report any interference, channel swapping etc. I've attempted to gather as many logs as I can to pass it off to Apple however have literally done everything short of sending the MacBook to them (next step).

 

But, before I wipe and send it to them is there anything else I can do? Apart, from trying Ethernet. Also interested if others on here have the same issues.





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Master Geek
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  Reply # 2200558 18-Mar-2019 09:17
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  Reply # 2200566 18-Mar-2019 09:22
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This is probably unrelated. However last year when I was a Spark customer and using my Netgear Orbi as a router my iMac, iPad and visitors iPads and iPhones suffered similar. However since changing to Orcon this behaviour has stopped. I did nothing special except I no longer used the Orbi or its replacement as the router as I could not get Orcon to connect in that manner, I changed to using the Orbi and now Google Wifi as Access Points.

 

I am not proposing that this is the answer but I am sharing as I found this to be somewhat odd.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


 
 
 
 


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  Reply # 2200571 18-Mar-2019 09:28
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michaelmurfy:

 

I've got a 2018 MacBook Air - it is only a couple of months old however does one really, annoying thing.

 

It drops off WiFi... However, this isn't just a drop - it is a speed drop to the point packet drops occur:

 

Click to see full size

 

I do notice it right away - if I am using PS4 Remote Play then... drop. If I am streaming video then... buffer. If I am logged into work then... drop. It is a weird issue and I've spoken to Apple about it who state the following:

 

1) Reset the PRAM - Done.
2) Wipe and reinstall MacOS - Done (x2). First from Time Machine, 2nd a fresh setup.
3) Updates? Yeah, done.
4) Turn it off and on again? done.
5) Replace your wireless router? Erm... This occurs on all networks.

 

My wireless access point during the time of the MacBook dropping its speed doesn't report any other loss of connection from any other device, nor does it report any interference, channel swapping etc. I've attempted to gather as many logs as I can to pass it off to Apple however have literally done everything short of sending the MacBook to them (next step).

 

But, before I wipe and send it to them is there anything else I can do? Apart, from trying Ethernet. Also interested if others on here have the same issues.

 

 

What AP's are you running? Most of the problems that I have seen with MacBook's dropping wifi are related to the AP especially the UBNT ones. There is a specific setting which makes things better but not ideal.


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  Reply # 2200619 18-Mar-2019 10:17
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engedib:

 

I assume you are running Unifi APs.

 

Check this: https://community.ubnt.com/t5/UniFi-Wireless-Beta/New-Macbook-Pro-2018-wifi-issue/m-p/2438519#M70447

 

 

For those of us that are curious, but don't have a Ubiquiti Account and therefore can't access that page, can you summarize?

 

Ta.


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  Reply # 2200642 18-Mar-2019 10:37
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jamesrt:

 

engedib:

 

I assume you are running Unifi APs.

 

Check this: https://community.ubnt.com/t5/UniFi-Wireless-Beta/New-Macbook-Pro-2018-wifi-issue/m-p/2438519#M70447

 

 

For those of us that are curious, but don't have a Ubiquiti Account and therefore can't access that page, can you summarize?

 

Ta.

 

 

Its an 8 page long thread and nothing conclusive apart from - 

 

For now .22 firmware seems to be more stable i have now for two days a better result and i dont have a idea what i changed

 

What i have on for sure 

 

- preferred 5G 
- DTIM 3 
- Disabled the optimise AI network stuff as 2.4 wasn't working 

 

Al the rest is pretty default i think

 

Also lots of discussion around using the use in conjunction with an Apple Watch and the auto unlock feature for Mac's.




Mr Snotty
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  Reply # 2200654 18-Mar-2019 10:46
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Awesome thanks guys - Not using a UniFi but instead using a Cambium E600.

 

I noticed a trend on this thread related to Unscheduled Power Savings being enabled on the AP - checked my Cambium and I had that enabled. I also wear an Apple Watch however don't think that has anything to do with it.

 

Will continue to test.





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  Reply # 2200688 18-Mar-2019 11:28
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michaelmurfy:

 

Awesome thanks guys - Not using a UniFi but instead using a Cambium E600.

 

I noticed a trend on this thread related to Unscheduled Power Savings being enabled on the AP - checked my Cambium and I had that enabled. I also wear an Apple Watch however don't think that has anything to do with it.

 

Will continue to test.

 

 

I know its a huge sacrifice for me but I am willing to offer my Surface laptop as a swap in order to ease your pain 😀





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 




Mr Snotty
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  Reply # 2200908 18-Mar-2019 16:43
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And disabling unscheduled power saving didn't fix the problem. I've confirmed the issue occurs with the Cambium E400 also. Haven't got a UniFi to test with but can confirm the issue doesn't appear to strike with the Huawei HG659.

 

A little annoying, I've opened up a ticket with Cambium for assistance.

 

Thanks very much for the pointer! Also sorry @MikeB4, your offer is very generous but I couldn't go back to Windows.





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  Reply # 2200912 18-Mar-2019 16:49
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michaelmurfy:

 

And disabling unscheduled power saving didn't fix the problem. I've confirmed the issue occurs with the Cambium E400 also. Haven't got a UniFi to test with but can confirm the issue doesn't appear to strike with the Huawei HG659.

 

A little annoying, I've opened up a ticket with Cambium for assistance.

 

Thanks very much for the pointer! Also sorry @MikeB4, your offer is very generous but I couldn't go back to Windows.

 

 

I can fully understand. Mine is a hate hate relationship with Windows





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  Reply # 2201020 18-Mar-2019 19:15
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You might have a feature mr swift:

https://discussions.apple.com/thread/8531525




________

 

Antonios K

 

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  Reply # 2201022 18-Mar-2019 19:25
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michaelmurfy:

Awesome thanks guys - Not using a UniFi but instead using a Cambium E600.


I noticed a trend on this thread related to Unscheduled Power Savings being enabled on the AP - checked my Cambium and I had that enabled. I also wear an Apple Watch however don't think that has anything to do with it.


Will continue to test.



I wouldn’t rule out that an Apple Watch isn’t causing it. Lots of reports online about this being the cause due to the way the Apple Watch communicates with the MacBook.

“...No issues with connectivity since I turned off the "Allow your Apple Watch to unlock your Mac" feature. For me, it must have been that feature that was causing my problems.”

Try turning that off and see if it makes a difference?

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  Reply # 2201030 18-Mar-2019 19:53
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Have you worked through the advice in this support document? It appears to have resolved Wifi connectivity issues that I was having with my iPhone a while ago. 

 

I also agree regarding the Apple Watch unlock feature. I had a lot of problems with it when I used to use it, and it was a huge relief when I got a new MacBook Pro with Touch ID instead.




Mr Snotty
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  Reply # 2203171 22-Mar-2019 01:00
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So an update - I've given it a few days to test and can confirm the issue was resolved by disabling the Apple Watch unlock feature. Now I've got the issue where some keys ttr (that was not intentional) but anyway, trigger twice. Looks like this MacBook will be going back to Apple for a good ole repair.

 

I'm going to bring up the WiFi issues with them regardless as really - considering how much I paid for it, the MacBook shouldn't have such issues.

 

Thanks for steering me in the right direction in regards to the Apple Watch unlock feature. I can live with Touch ID.





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  Reply # 2203204 22-Mar-2019 06:45
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michaelmurfy:

So an update - I've given it a few days to test and can confirm the issue was resolved by disabling the Apple Watch unlock feature. Now I've got the issue where some keys ttr (that was not intentional) but anyway, trigger twice. Looks like this MacBook will be going back to Apple for a good ole repair.


I'm going to bring up the WiFi issues with them regardless as really - considering how much I paid for it, the MacBook shouldn't have such issues.


Thanks for steering me in the right direction in regards to the Apple Watch unlock feature. I can live with Touch ID.



Good to hear. I think the issue is related to a number of things even though the Apple Watch resolved it as I have all of the new MacBook combinations and use a few of them at work with my Apple Watch to unlock and have no wifi issues. At home I have Orbi AP’s and at work we use Cisco AP’s so interesting one.

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Master Geek
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  Reply # 2203338 22-Mar-2019 12:51
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That's an interesting one. I have a watch 4 with the unlock feature enabled on a 2018 MBP, and UBNT APs, and haven't experienced this issue. Is it specific to MB Air?


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