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Topic # 105492 5-Jul-2012 10:00
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Hi there,

Brother has a 4 year old Acer 5520 that's recently lost the plot.
A quick google shows it's a common problem and ironically one that is essentially the same as the PS3 yellow light of death problem.  DIY fix is the 'reflow' heat gun approach to fix any dry joints within the GPU.  That's pretty hands on....



The CGA is not limited by manufacturers' warranties. It says goods must work properly for a reasonable length of time....

So the question is, do you guys think 4 years is a reasonable length of time for a laptop to work?

I'm not sure on this.  I mean I think it will be out of date after 2 years, but that's almost a side issue.  It should actually work longer than I would have thought, components like batteries aside.

What are your thoughts please?
Thanks.

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pih

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  Reply # 651221 5-Jul-2012 12:44
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Have to say that imho, your brother is probably out of luck, in fact (sadly) I'd actually be expecting portable hardware to fail after 3-5 years of daily use and devices are getting less and less repairable.  You're right that if it was 2 years or even 3 then he might have a case.  4 is unlikely.

I've had 2 laptops fail for CPU and GPU-related overheating reasons, well short of 4 years old.  Both were 2nd hand though, so no recourse.

side note: I have a fully functional Dell D620 that is 5+ years old and I've just bought a replacement battery for it, expecting it to last at least another 2 - still flies along. I've had one warranty repair on it near the end of year 2, been good ever since.  So, as with everything, ymmv.

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  Reply # 651237 5-Jul-2012 12:59
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You might get away with a CGA claim expecting a top quality brand name laptop like a Toshiba or HP business unit to last 5 years, but not an Acer.




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  Reply # 651264 5-Jul-2012 13:24
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pih: Have to say that imho, your brother is probably out of luck, in fact (sadly) I'd actually be expecting portable hardware to fail after 3-5 years of daily use and devices are getting less and less repairable.? You're right that if it was 2 years or even 3 then he might have a case.? 4 is unlikely.

I've had 2 laptops fail for CPU and GPU-related overheating reasons, well short of 4 years old.? Both were 2nd hand though, so no recourse.

side note: I have a fully functional Dell D620 that is 5+ years old and I've just bought a replacement battery for it, expecting it to last at least another 2 - still flies along. I've had one warranty repair on it near the end of year 2, been good ever since.? So, as with everything, ymmv.


Pretty sure second hand goods are still covered by the retailer that sold the device in the first place, But you need the original receipt etc.

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  Reply # 651301 5-Jul-2012 14:05
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mattwnz:
pih: Have to say that imho, your brother is probably out of luck, in fact (sadly) I'd actually be expecting portable hardware to fail after 3-5 years of daily use and devices are getting less and less repairable.? You're right that if it was 2 years or even 3 then he might have a case.? 4 is unlikely.

I've had 2 laptops fail for CPU and GPU-related overheating reasons, well short of 4 years old.? Both were 2nd hand though, so no recourse.

side note: I have a fully functional Dell D620 that is 5+ years old and I've just bought a replacement battery for it, expecting it to last at least another 2 - still flies along. I've had one warranty repair on it near the end of year 2, been good ever since.? So, as with everything, ymmv.


Pretty sure second hand goods are still covered by the retailer that sold the device in the first place, But you need the original receipt etc.


Umm, no. CGA would apply to anyone who is in "trade" who had onsold the goods, but not with the original retailer. The original warranty "may" apply if it is written into the warranty, but their is no recourse under the CGA with the original retailer. 

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  Reply # 651310 5-Jul-2012 14:20
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Byrned:
mattwnz:
pih: Have to say that imho, your brother is probably out of luck, in fact (sadly) I'd actually be expecting portable hardware to fail after 3-5 years of daily use and devices are getting less and less repairable.? You're right that if it was 2 years or even 3 then he might have a case.? 4 is unlikely.

I've had 2 laptops fail for CPU and GPU-related overheating reasons, well short of 4 years old.? Both were 2nd hand though, so no recourse.

side note: I have a fully functional Dell D620 that is 5+ years old and I've just bought a replacement battery for it, expecting it to last at least another 2 - still flies along. I've had one warranty repair on it near the end of year 2, been good ever since.? So, as with everything, ymmv.


Pretty sure second hand goods are still covered by the retailer that sold the device in the first place, But you need the original receipt etc.


Umm, no. CGA would apply to anyone who is in "trade" who had onsold the goods, but not with the original retailer. The original warranty "may" apply if it is written into the warranty, but their is no?recourse under the CGA with the original retailer.?


That is strange, I thought I had read something somewhere that said something about this, but that may have been the manufacturers warrenty. The manufacturers warranty may still apply, as per below.


Private sales

If the item has a manufacturer?s warranty on it, it may still apply after the sale so make sure you get that off the seller.

Get a receipt from the seller saying when you bought it and the name and address of the seller. Also keep records of anything that the seller has told you about the item. If anything turns out not to be true you may be able to use the Contractual Remedies Act to get money back.

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