Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1872 posts

Uber Geek


# 116188 21-Apr-2013 15:28
Send private message

Did I just happen to get a dick salesman or have DSE had a policy change on price matching? I asked them to match a price with Noel Lemings and he said they didnt price match they use to but not anymore

Thats interesting if thats a policy change




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
28269 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 803081 21-Apr-2013 15:33
Send private message

I'm pretty sure they abandoned the price match policy around 3 years ago. It didn't last long at all after they introduced it.




15163 posts

Uber Geek


  # 803097 21-Apr-2013 15:55
Send private message

Yeap, they haven't done that for some time. It will be interesting ot see if other stores stop price matching too in the future, as there seems to be a bit of a consolidation in the retail space going on. 20 years ago, we didn't really have price matching on electronics like we do now.

 
 
 
 




1872 posts

Uber Geek


  # 803114 21-Apr-2013 16:34
Send private message

What I believe we are pretty close to if not in some ways already there with things like pricespy is a scanner app in your phone to identify the item then give you price comparision from other stores in the area. would be nice if that could be integrated with nokias what s it called ..... city lens

Noel Lemings will still do price match just meant in this instance i had to drip another 1000 yards down the road to NL 





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me


3209 posts

Uber Geek


  # 803118 21-Apr-2013 16:44
Send private message

Had similar experience in HN yesterday. The TV I was looking at buying was supposedly on special but was $300 cheaper at the competitions store (it was their regular shelf price too!) The HN salesman didn't seem to care less and kept just trying to promote their interest free deal as the point of difference (it wasn't). He wasn't interested at all in matching the price or adding any value, and happily let me walk away empty handed.

Not to concerned if price matching disappears. I will just go to whoever is cheapest. The days of customer loyalty are long gone.





Always be yourself, unless you can be Batman, then always be the Batman



15163 posts

Uber Geek


  # 803132 21-Apr-2013 16:49
Send private message

gnfb1234: 
Noel Lemings will still do price match just meant in this instance i had to drip another 1000 yards down the road to NL 



I have found they are selective, especially if the deal is too good at the other store. So they will only price match on floor stock. Many things that they don't stock in the store and only online, they won't price match on. 

827 posts

Ultimate Geek


  # 803133 21-Apr-2013 16:51
Send private message

As someone with a bit of insider knowledge; it really depends on the manager and whether or not the price matching means going below cost

If someone comes along and says Noels/HN/JB will do product X for this price without any proof (ie a vocal bargain not a quote/advertised price) then you just see what you can do in regards to a decent deal for them

If it's an advertised price and it's not below their cost price then they should price match it generally; then go for the upsells as normal: cases, HDMI cables, Applecare etc. Sometimes they will price match below cost but I've very rarely seen this happen

15163 posts

Uber Geek


  # 803134 21-Apr-2013 16:51
Send private message

scuwp: Had similar experience in HN yesterday. The TV I was looking at buying was supposedly on special but was $300 cheaper at the competitions store (it was their regular shelf price too!) The HN salesman didn't seem to care less and kept just trying to promote their interest free deal as the point of difference (it wasn't). He wasn't interested at all in matching the price or adding any value, and happily let me walk away empty handed.

Not to concerned if price matching disappears. I will just go to whoever is cheapest. The days of customer loyalty are long gone.



I had a similar experience with HN, they weren't willing to give me a good deal on a TV, that I could get cheaper elsewhere. The only reason I would buy from HN is on price.

It is a bit sad that customer loyalty has gone, but it is a bit of a 'race to the bottom' for these retailers, with them undercutting one another.

 
 
 
 


885 posts

Ultimate Geek


  # 803167 21-Apr-2013 17:32
Send private message

I got a stm sleeve for my MacBook from dse. was $60, at Noel's it was $50 so I asked if they could match it, the guy said it's not usually policy but he did match it anyway.



1872 posts

Uber Geek


  # 803171 21-Apr-2013 17:41
Send private message

Years ago when Jesus played fullback for the christians I use to be in Electronics retail and we use to make decisions on selling and policy based a lot on volume. If we sold 10 units even at cost we could achieve a rebate . We also use to take the philosophy that at any price the sale was better off in our till than the oppositions also it could gain us a customer where we could make up the profit later. But there are a lot of differences between now and then we didn't have the internet to compete with and the instant price info. But some of the policies remain the same i'm sure.
I really get sick of trying to be upsold on a "better" warranty especially in NZ where the consumer is more protected than the seller. I also find it frustraing that the staff usually dont have clue about the product past its colour (except for Quinton and Glen at NL in wangaas) 




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me


21310 posts

Uber Geek

Trusted
Lifetime subscriber

  # 803179 21-Apr-2013 18:00
Send private message

 

Not to concerned if price matching disappears. I will just go to whoever is cheapest. The days of customer loyalty are long gone.



Well not for everyone. Pity some have such a selfish view of the world though.

1245 posts

Uber Geek


  # 803183 21-Apr-2013 18:03
Send private message

Such a sad thing really, seeing DSE running themselves into the ground - they are in trouble especially in AU. Meanwhile at Amazon, you'd buy something and if the price drops AFTER the item has shipped - they'd even refund the difference.

2644 posts

Uber Geek


  # 803185 21-Apr-2013 18:08
Send private message

Warehouse Stationary (all be not electronics) price match and then cut 10% off the price. I think its them anyway.

4025 posts

Uber Geek

Trusted

  # 803259 21-Apr-2013 20:39
Send private message

Not much point for a store in price matching if they are losing money on the sale to be honest.

2639 posts

Uber Geek


  # 803320 21-Apr-2013 21:35
Send private message

khull: Such a sad thing really, seeing DSE running themselves into the ground - they are in trouble especially in AU. Meanwhile at Amazon, you'd buy something and if the price drops AFTER the item has shipped - they'd even refund the difference.


Yep - I used to love that place. Now.... meh! I got given $100 of DSE vouchers about a month ago. Have been in a couple of times, but can't actually find anything that I want. Last time I popped in I was swarmed by salespeople, who seemed to outnumber the customers by about 3 to 1. Might just buy an external drive I don't really need yet, just to use up the vouchers while they are still around.

2639 posts

Uber Geek


  # 803324 21-Apr-2013 21:39
One person supports this post
Send private message

networkn:

Well not for everyone. Pity some have such a selfish view of the world though.


Why is it selfish? It cuts both ways. If they no longer have loyalty to customers and differentiate themselves on customer service and product knowledge, why would you go anywhere other than the best price?

I do have places where, within limits, I will pay more than the cheapest for some things like cameras. But that's because they are retailers who know their onions, and look after their customers. If a retailer can't/won't compete on that, then they have to compete on price in my books.

 1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.