Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1028 posts

Uber Geek
+1 received by user: 182

Subscriber

Topic # 206095 9-Dec-2016 12:00
Send private message

So the PS4 started throwing a wobbly a week or two ago, and we mentioned it to MightyApe. They kindly sent a prepaid shipping label  and we sent PS4 back to them for a once (or twice) over. Got a message a week later saying they were sending a new replacement out and here's the tracking number. It arrived and all is good and am pretty happy and pretty impressed.

 

So thing is, the machine expired like 2 days inside its guarantee, and seeing as apparently we don't get a new guarantee with the new replacement its already out of said guarantee. I believe this is pretty standard (if annoying practice). So, question is, if anything happens to new PS4 in a reasonable time frame would any of this stop me getting it fixed/replaced under CGA guideline type things ?





rb99


Create new topic
Banana?
4444 posts

Uber Geek
+1 received by user: 1057

Subscriber

  Reply # 1685216 9-Dec-2016 12:11
2 people support this post
Send private message

No, you should still be able to get it repaired if it fails within a period of time a reasonable person would expect it to last for.

 

The guarantee pretty much means nothing. If you have paid ~$500 for something, you have a reasonable expectation it should last a certain time (IMO, a playstation/Xbox should last 4-5 years - not including controllers).

 

You may have to jump up and down a bit, but the CGA is on your side.




1028 posts

Uber Geek
+1 received by user: 182

Subscriber

  Reply # 1685226 9-Dec-2016 12:28
Send private message

Was thinking it might be along those lines. Thanks. Am all for a bit of positive reinforcement.....





rb99


2342 posts

Uber Geek
+1 received by user: 672


  Reply # 1685398 9-Dec-2016 16:13
Send private message

trig42:

 

No, you should still be able to get it repaired if it fails within a period of time a reasonable person would expect it to last for.

 

The guarantee pretty much means nothing. If you have paid ~$500 for something, you have a reasonable expectation it should last a certain time (IMO, a playstation/Xbox should last 4-5 years - not including controllers).

 

You may have to jump up and down a bit, but the CGA is on your side.

 

 

But it would still have to be within a "reasonable" time of the initial purchase, not when you received the replacement. I personally think 4-5 years would be pushing it on a ~$500 console, but it would be hard to argue that it shouldn't last at least 2-3 years.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.