Have a package worth $500 coming from overseas. Which means there is customs to be paid.
First problem is that they use a week to get around to creating the invoice to be paid.
Second problem is that they don't share the calculation online of how the customs/GST have been calculated. For the $500 NZD package they are charging almost $150 NZD. Which means the charges for dealing with the package is as much as the GST on it.
Third and the most serious problem. The online form that New Zealand Customs have for paying the customs is UNSECURED. They have managed to set up a SSL page for the payment, but the payment form posts to an UNSECURED url (http).
I never pay to unsecured forms, EVER. so now I guess I get to wait another week for the letter to show up, and then another week for the payment via online banking to clear.
Not impressed by New Zealand Customs or however set this system up.
UPDATE: I checked out the payment forms again, and while there are unsecured posts from a form to an http (unsecured) page, this does not seem to include the payment information. So its not the security risk it looked like to begin with, but they really should make sure that everything that goes on in the payment pages are secured.