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2281 posts

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#242135 12-Oct-2018 17:41
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I've never had so many issues in one week than with Post Haste this week.

 

On Saturday I received a "while you were out" card (even though I was home) - filled in the details online for a Tuesday delivery (Monday was not an option)
On Tuesday I got home from work - no parcel
Called Post Haste on Wednesday to find out where the parcel was - would be delivered on Wednesday
Wednesday 4.30 - no parcel, so called again and got told "just being delivered"
Wednesday 5pm - no parcel, called again and got told "just being delivered" - this time I was told it was a "new driver and he was on his own this week" (advised the call centre operator that a parcel that was scheduled for Tuesday should not be delivered on Wednesday and a "new driver" shouldn't be used as an excuse)
Wednesday 5.10pm - parcel was delivered

 

Sadly also on Wednesday a parcel from Trademe was also sent via Post Haste

 

Wednesday - parcel sent
Thursday (7am) - at depot, ready for delivery
Friday (8am) - at depot, ready for delivery

 

Called up just after 5pm on Friday and was told by the operator they would advise the driver to deliver it on Monday ... (and again, it was mentioned that the driver was new)
Asked them to hold it at the depot so I could pick it up as I did not trust they would actually deliver on Monday.

 

 

 

Sadly it does not seem they have a complaints process to submit a formal complaint .. 

 

 


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  #2106892 12-Oct-2018 17:41
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Hmmmm. Here we go.





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



'That VDSL Cat'
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  #2106906 12-Oct-2018 18:07
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Wait peter reader is still alive???!

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


5776 posts

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  #2106952 12-Oct-2018 18:30
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hio77:

 

Wait peter reader is still alive???!

 

I am more alive than ever.





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



2152 posts

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  #2106954 12-Oct-2018 18:31
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Yes but he only likes trademe and travel.




Location: Dunedin

 


15443 posts

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  #2106955 12-Oct-2018 18:33
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I have always found them really good, via their Pass the parcel service. I think it may depend on the actual courier staff you deal with, as some people don't want to come through gates etc. 


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Ultimate Geek


  #2107004 12-Oct-2018 20:37
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I had the same problem but with fastway

 

ordered some thing online on Sunday

 

sent Monday 8 am

 

pick up by courier at 815 am in Auckland

 

arrived in wellington 3 pm

 

Tuesday 10 am on board courier

 

Wednesday 10 am on board courier

 

Thursday 10 am on board courier

 

Friday 10 am on board courier

 

(they never tried to deliver at all this week)

 

delivered at 530 pm today

 

 

 

for me my top list for courier ( from good to bad) in my area

 

1 NZ Post / Courier Post

 

2 New Zealand Couriers

 

3 Post Haste

 

4 other courier companies

 

5 Fastway


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