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Mad Scientist
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  # 2191356 5-Mar-2019 13:01
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Interesting that Aliexpress shell out for "lost items", yet when it comes to faulty items they're "tough, deal with it" if the seller refuses to refund/reply. 



Not true in my experience... I've had a couple where the goods were faulty or not as advertised, and I got refunds.





Trouble is they don't understand what you are trying to say when you describe the faults in English.


Once I had been very detailed and described all the faults and the seller picked on a few words - "ok", "fine", "reasonable", "happy" and responded to AliX and said "buyer says it's ok, buyer is happy" and the case was closed!


So the next time I made sure to never type anything that had the words "ok, fine, happy, reasonable" or anything that could be misinterpreted. I am now very direct, concise, and use strong adjectives.

Involuntary autocorrect in operation on mobile device. Apologies in advance.


Chief Trash Bandit
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  # 2191360 5-Mar-2019 13:15
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Oh, they knew alright, they even asked for a video showing the problem. Got email from the seller saying "we'll refund" but never did - contacted AliX and got told to deal with seller - not their problem. Gave up after that.... was a $15 item.



XPD / Gavin / DemiseNZ


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  # 2191392 5-Mar-2019 15:09
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Stuff occasionally takes months  to show up, and yes, the tracking numbers don't always work in the NZ Post system.


I had one item get returned to the seller due to allegedly having a bad address, but it was the same address as I used for everything else, so possibly a mistake on NZ Posts part. 

625 posts

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  # 2192107 6-Mar-2019 12:43
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Yeah most stuff takes a month to show up, sometimes a few months, sometimes never at all. If I want something in a "hurry" I'll shell out for Aliexpress Standard Shipping, which usually takes about 10 days.

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