Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




372 posts

Ultimate Geek


#28095 18-Nov-2008 15:55
Send private message

I have just had a bad experience seeking justification for the removal of my listing for a HP Mini Note 2133 Notebook.

In my auction I stated that I will not reformat the PC, and restore to factory settings. I have also said in my auction I did not have the operating system discs, and as such will sell the notebook without any recovery disc. TradeMe took this statement and surmised that I had illegally installed Windows XP on the laptop. By the way, I have clearly stated that "The laptop has a Certificate of Authenticity attached to it", but I'm not sure which part of it they do not understand.

I fail to understand why TradeMe still do not know or acknowledge that more notebooks *DO NOT* have an optical drive, and hence manufacturers generally *DO NOT* include recovery discs or the operating system discs with them.

Also, the customer service agent to replied to me claim that by not having a media, and my refusal to reformat the laptop back to its factory state is a breach of their contract because they say it's piracy. OMGWTFBBQ! If not having a media is indeed a breach of Microsoft's license agreement, I'm very very surprised to find a renowed retailer like PlayTech selling Office 2007 licenses WITHOUT media!!! (The same is true for Dick Smith, selling licenses for Office without media)

I'm downright frustrated, and they are threatening to close my TradeMe account if I tried to relist the auction.

By the way, if anyone is interested, I am still selling my HP Mini Note 2133 for ~$650. Mine is the higher end model with 1.6GHz, 2GB DDR2 RAM, 120GB 7200RPM Hard Drive, and a 6-cell battery.

Arghh...

Create new topic
3750 posts

Uber Geek

Trusted

  #178599 18-Nov-2008 16:07
Send private message

First point - TradeMe needs to understand technology a little bit better.  Often computers now don't even come with recovery CDs.

Second point - medialess Office etc is totally legal.  Companies can sell the licence key only.  Completely within the rules. 

6289 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #178601 18-Nov-2008 16:15
Send private message

Just get back in touch with them and get it escalated to the csr manager, once he veto's you get it escalated to his manager, and so on and so forth.  eventually they will come around....i know a few ppl that work there at varying levels - this sort of stuff often happens and all it takes is a bit or persistence.

 
 
 
 


4025 posts

Uber Geek

Trusted

  #178661 18-Nov-2008 20:11
Send private message

heavenly_wild: First point - TradeMe needs to understand technology a little bit better.  Often computers now don't even come with recovery CDs.

For a business entirely based around the internet you'd think they would.

One thing that annoys me which isnt really their fault is that it seems acceptable to sell a 2.4ghz quad core processor as 9.6ghz. Obviously a load of rubbish and many of the sellers know its false advertising but trademe doesn't do anything about it, such as giving an option for specifying the number of cores.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.