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513 posts

Ultimate Geek
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Kiwi Dev Studios

Topic # 37653 16-Jul-2009 13:47
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As posted via My Twitter recently, been having issues with Gamesman.

Heres a quick time line to explain what has been happening:

Monday morning - placed an order online for Rock Band PS3 (Disc only) - advertised special.
Paid via online secure credit card facilities - thats fine, all going to plan.
Checked monday night, Credit card online statement shows transaction - i'm thinking great should be a fast process.

Tuesday - Check online order status - says pending...

Wednesday - Check online order status - says pending...
Checked on website for phone number for Sales/Help, get 2 different email addresses.. sales@ and shane@.
Sent email to both enquiring about order... no reply.
Rung local Gamesman/EB store, he sends Shane email also, no reply.
4.30pm - get automated email saying order has been sent, given tracking number for Courier Post.

Thursday (today) - Check tracking again, says 6.38am package is with driver, awaiting delivery.
I notice the local Courier Post guy drive past a few times, no package for me.
I rung Courier Post up, they say my package is with the Northland Courier. They ask me to ring Gamesman and see whats going on.

I ring Gamesman up, they tell me they sent the game yesterday but will send email to Shane (Online store guy) and talk to person whom posted it and ring me back.

Meanwhile Shane replies and says it should've been sent to me days ago - and he will get to the bottom of this and then get back to me.

The store rung me back, and said that the game they sent yesterday was to another customer - and they didnt get my order until too late yesterday so couldn't courier it to me.

Somehow Shane got the other customers tracking number and set it to my order. So my order still hadnt been sent yet - and had no tracking number.
They (the store) said they will send today and ring me back with a tracking number.

Is this bad service or just bad luck? it took 4 days to get an item couriered out to me.. chances are i won't receive it till Monday since they won't do Saturday deliveries.

I will attach the email trail after posting this.

Your thoughts please!




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Stephen
twitter/ NZCoderGuy / KiwiDevStudios

Kiwi Dev Studios


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513 posts

Ultimate Geek
+1 received by user: 1

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Kiwi Dev Studios

  Reply # 236102 16-Jul-2009 13:49
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I wont attach emails unless anyone wants them.. anyway is it wrong to also ask for some kind of compensation for such a messy process? they should have sent to the store the order details on monday after i had ordered and paid for. they should have then sent out tuesday..




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Stephen
twitter/ NZCoderGuy / KiwiDevStudios

Kiwi Dev Studios


58 posts

Master Geek


  Reply # 236103 16-Jul-2009 13:50
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Probably just a case of bad luck.  I've used them in the past, and have never had any problems.  Every process has the potential for the odd mishap.

 
 
 
 




513 posts

Ultimate Geek
+1 received by user: 1

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Kiwi Dev Studios

  Reply # 236108 16-Jul-2009 14:01
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Got a new track n trace number finally.. the guy at the store recons i should have it by tomorrow, but i'm doubting that, since its coming from Richmond (Nelson)




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Stephen
twitter/ NZCoderGuy / KiwiDevStudios

Kiwi Dev Studios




513 posts

Ultimate Geek
+1 received by user: 1

Trusted
Kiwi Dev Studios

  Reply # 236134 16-Jul-2009 15:18
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just in, quote from email from Shane:

"For an order that was placed on Monday at 11.21pm (arrived to us the following morning) there is no reason as to why this should not have been on your doorstep Wednesday morning and not still waiting to be sent 4 days later. Looking at your order it shows that this was rung through the system on Tuesday at 12.00, then nothing. With the item being sent today you should have this tomorrow.

I would like to offer a $15 discount on you next purchase due to this delay that we have caused. To use this $15, which will be on top of the already discounted price, simply add the promo code XXXXXXX during the shopping cart process.

Again I do apologise on this delay that we have caused."

Yay a $15 discount on my next purchase.. feel happier about it now.




--
Stephen
twitter/ NZCoderGuy / KiwiDevStudios

Kiwi Dev Studios


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