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317 posts

Ultimate Geek
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Topic # 61400 16-May-2010 04:17
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Hey all,

I ordered an item from eBay from a German seller. It was sent via DHL's International Päckchen (basically just Deutsche Post's international packet service, it's not a courier or express service and based on the cost I paid I don't think proof of delivery was included) on the 16th April i.e. just before the volcano disruptions. So while annoyed by the delays as Päckchen is not cheap for a low cost item (well I only paid EUR 1.51 for the item) more so since I later realised* the item could have been sent by Deutsche Post's brief service for over half the cost as I wasn't urgently expecting the item I didn't worry or think that much of it. However it's now been a month and I still haven't received the item, the target delivery time from the PDF I found is 10-12 days. I've had a look on the internet and I can't find anything suggesting this sort of delay is to be expected or usual due to the volcano disruptions. Has anyone else had similar problems? (I recognise very long delays are always possible in unusual cases even without the volcano disruptions.)

*The seller is the one who quoted shipping when I asked but I did check myself later to see if there was another option however the website automatically directs you to the Päckchen thing if you select packet but if you look at the mail conditions for the brief service there's nothing stopping you sending small packets via it, unlike say the NZ Post letter service the dimensions are fairly generous and don't limit you to 1 cm thick. I obviously don't know if the seller would have sent the item via Deutsche Post brief but that was the way they were planning to send it for German delivery and as a small private seller they may have particularly since as I mentioned I don't think they included proof of delivery so there doesn't seem to be much advantage or reason.

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317 posts

Ultimate Geek
+1 received by user: 12

  Reply # 330556 16-May-2010 05:08
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Forgot to include which is one of the thing suggesting to me such a long delay shouldn't be expected

1677 posts

Uber Geek
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  Reply # 330663 16-May-2010 17:05
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have you read my thread.... suspect they're kinda related...

It took me nearly a month to get something from Hong Kong


1569 posts

Uber Geek
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  Reply # 330664 16-May-2010 17:10
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Deliveries from Europe have been delayed for us by about 2 weeks for anything that is affected by the volcano. We typically bring stuff out of Germany in 2 weeks and it has been taking 4 weeks.

It's a bit of a lottery with international airfreight at the moment - stuff can get offloaded and left sitting at various points for indefinite periods of time for priority freight. I wouldn't be at all surprised at a bit over a month at the moment.

317 posts

Ultimate Geek
+1 received by user: 12

  Reply # 331780 19-May-2010 10:44
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Yeah I read HK thing. But I ordered something else which was from HK about 1 week+ after the European item and it arrived about 1 week after it was sent (well not entirely sure when it was sent, seller said it was sent on Wednesday but may have just been slow e-mailing me, I bought the item late on Friday) :-P Was tracked though and of course it's always going to be a bit random.

Good to know others having been having similar timeframes. In fact given my parcel/packet was in the early days of the volcanic disruptions, can't help wondering if it's been re-routed thorough strange places, perhaps by ship and whatever else as they tried to work out what to do.

Still got over a week before I have to decide whether to file a PayPal dispute. (I've contacted the small time private seller who seems honest enough.)

317 posts

Ultimate Geek
+1 received by user: 12

  Reply # 341746 15-Jun-2010 00:11
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So anyway. I opened a dispute with the seller on the 44th day or so. I had been planning to wait 19 days or so before escallating although I gave up on the item arriving and went looking for other things. But the seller who was I think fairly unfamiliar with PayPal policy or anything of that sort escalated the dispute. As I expected, they lost and I received notification I'd won on Saturday night. Then of course today/Monday I got to my mail box and guess what I find? Nearly 2 months after it was sent. Bah...

I've contacted PayPal to tell them to stop the refund but I'm guessing PayPal is going to process the refund anyway meaning I'll lose $1 or so on the exchange when I pay the seller again :-( And I have 2 things (well I went for something else the second time so they aren't really the same exactly) when I only wanted one. Oh well I think I could TradeMe one of them. (I've already told the seller and PayPal and in any case I'm not that mean, most of the money went to stupid $(*@)!#&* DHL/Deutsche Post anyway the seller only made EUR 1.51 as I already noted.)

Incidentally the item has no signs it was opened by customs or anything (in fact while it's probably partially I'm crap at opening parcels it seems unlikely they did considering how hard it was and the likelihood it would be obvious they opened it). Also no redirection marks or well any marks at all really so it's anyone's guess what happened to it for the 2 months it was in the perhaps volcano caused mail blackhole. Maybe it got lost in one of the odd mail handling centres they sent it to. (Didn't look squashed though and it's in a box.)

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