Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 
1163 posts

Uber Geek


  # 339012 7-Jun-2010 12:33

PS. You mention 'as is' which is different from selling it in a perfectly working condition. It appears you sold it in a perefectly working condition, not 'as is'

450 posts

Ultimate Geek


  # 339014 7-Jun-2010 12:44
Send private message

robbyp: You are required to give a refund if it is faulty, as the item is being sold in a non faulty condition. As I previously said, you would have been best to take it back and give a full refund, it's the honourable thing to do. This is regardless of whether you think it is faulty or not. It is you word againest theirs whether it is working properly, and a lot of people do offload their faulty products on trademe. I have been caught out myself by this deception. If you had refunded you would not have got bad feedback. Sounds like you rubbed the person up the wrong way and probably deserved the negative feedback. Put yourself in their situation. Hope you don't run a business that provides customer service.


What  a crock. So honor only goes one way? Its not his fault the buyer is mentally incapable of configuring the modem. A sale is a verbal contract, he completed his side of the deal, the buyer needs to honor his side of the deal. Projecting your own self admitted biased morals onto the OP's situation is wrong. It seems he has taken every step to help, the the buyer has done nothing but either lie, or mislead through ignorance. Customer service doesn't mean take grief from people who are wrong...

 

 
 
 
 




25 posts

Geek


  # 339015 7-Jun-2010 12:44
Send private message

robbyp: You are required to give a refund if it is faulty, as the item is being sold in a non faulty condition. As I previously said, you would have been best to take it back and give a full refund, it's the honourable thing to do. This is regardless of whether you think it is faulty or not. It is you word againest theirs whether it is working properly, and a lot of people do offload their faulty products on trademe. I have been caught out myself by this deception. If you had refunded you would not have got bad feedback. Sounds like you rubbed the person up the wrong way and probably deserved the negative feedback. Put yourself in their situation. Hope you don't run a business that provides customer service.


It's private sale, I'm not really obligated to give refund. Having said that, the buyer should already have the buyer beware attitude. I completely have no problem with the negative feedback.

I know customer service, I don't plan on running business.

robbyp: PS. You mention 'as is' which is different from selling it in a perfectly working condition. It appears you sold it in a perefectly working condition, not 'as is'


Even though, it's still at your own risk.

1163 posts

Uber Geek


  # 339017 7-Jun-2010 12:54

MikeyPI 3 mins ago

robbyp: You are required to give a refund if it is faulty, as the item is being sold in a non faulty condition. As I previously said, you would have been best to take it back and give a full refund, it's the honourable thing to do. This is regardless of whether you think it is faulty or not. It is you word againest theirs whether it is working properly, and a lot of people do offload their faulty products on trademe. I have been caught out myself by this deception. If you had refunded you would not have got bad feedback. Sounds like you rubbed the person up the wrong way and probably deserved the negative feedback. Put yourself in their situation. Hope you don't run a business that provides customer service.


What  a crock. So honor only goes one way? Its not his fault the buyer is mentally incapable of configuring the modem. A sale is a verbal contract, he completed his side of the deal, the buyer needs to honor his side of the deal. Projecting your own self admitted biased morals onto the OP's situation is wrong. It seems he has taken every step to help, the the buyer has done nothing but either lie, or mislead through ignorance. Customer service doesn't mean take grief from people who are wrong...




Incorrect , this is not a 'verbal' contract. I can tell you that if the buyer took this to the disputes tribunal they would most likely win. There aretwo sides to every story and you only have the buyers word that it was working properly. I have been I. This situation before myself where the seller said it was working fine, when it wasn't. I am not saying in this case the buyer isn't selling a perfect working modem, but they lose very little by just giving a refund and then selling it to someone else. As I previously said, people use trademe to dump faulty products.
 

1163 posts

Uber Geek


  # 339018 7-Jun-2010 13:00

Momentum

if you are selling as is, then the buyer probably takes the risk that what they get may not work. How in that case it would be priced as such. However if you are selling it in perfect Working condition and it doesn't work then you would need to provide a refund under contract law. Your problem is that it is difficult to prove either way whether it is faulty or not due to the nature of the product, which is why I said that the best thing to do is just refund straightaway.



25 posts

Geek


  # 339022 7-Jun-2010 13:35
Send private message

robbyp:Incorrect , this is not a 'verbal' contract. I can tell you that if the buyer took this to the disputes tribunal they would most likely win. There aretwo sides to every story and you only have the buyers word that it was working properly. I have been I. This situation before myself where the seller said it was working fine, when it wasn't. I am not saying in this case the buyer isn't selling a perfect working modem, but they lose very little by just giving a refund and then selling it to someone else. As I previously said, people use trademe to dump faulty products.


For the price of the goods and to make a claim, even Judge Judy wouldn't approve.
Of course you would also have the right defend yourself at the Disputes Tribunal otherwise a lot of people would be abusing the system. Sure the seller will lose little but it's the burden of having to resell it.

Will I be able to sell it again and at the same price? Unlikely...

robbyp: Momentum



if you are selling as is, then the buyer probably takes the risk that what they get may not work. How in that case it would be priced as such. However if you are selling it in perfect Working condition and it doesn't work then you would need to provide a refund under contract law. Your problem is that it is difficult to prove either way whether it is faulty or not due to the nature of the product, which is why I said that the best thing to do is just refund straightaway.


This wasn't bought from a store and I'm not sales representative. I've already sent him a screenshot of the status page to prove that it works when I tested it again.


1 | 2 | 3 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.