The lady I spoke to told me to open the box and see if anything was missing and nothing was, but the cover was upside down (I've watched boxing videos so I know how it looks, lol) and she said "if nothing is missing sir then we cant do anything for you." So I told her to lodge a complaint for me, because her staff shouldn't be opening customers packages, and she said "well it could have been customs" then I told her it was transparent tape and she said "ok well customs usually uses red tape, it could have been a damaged box and we just resealed it" but it wasn't damaged accidentally unless a worker just dropped a pair of open scissors on to the box and cut it badly then ok.
The fact it was just the case is probably why nothing was missing. If it was the Kindle itself then there might have been a different story. Why don't they take this more seriously? They shouldn't be opening peoples box's.
I even read this this morning before I saw our package: http://gizmodo.com/5713709/how-a-man-caught-ups-tampering-with-his-package