my daughter accidentally dropped her iphone into the ocean near the beach today. I guess there is no hope to get it fix. I phoned my insurance company for a replace. they told me they need the mobile phone serial number. I wanna know what is the serial number are they loooking for. Is it the IMEI? I did gave the insurance for the IMEI number. but i though IMEI should be private n personal only. they just ask for serial number but didn't say it was IMEI but i just found the phone only had IMEI.
So why do they need the serial number?