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235 posts

Master Geek

#78093 26-Feb-2011 23:07
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Hi Geekzone,

my daughter accidentally dropped her iphone into the ocean near the beach today. I guess there is no hope to get it fix. I phoned my insurance company for a replace. they told me they need the mobile phone serial number. I wanna know what is the serial number are they loooking for. Is it the IMEI? I did gave the insurance for the IMEI number. but i though IMEI should be private n personal only. they just ask for serial number but didn't say it was IMEI but i just found the phone only had IMEI.
So why do they need the serial number?


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19282 posts

Uber Geek
Inactive user

  #443761 26-Feb-2011 23:16
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It is the IMEI

23294 posts

Uber Geek


  #443763 26-Feb-2011 23:22
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They need it so that they can check that you dont claim on that one again, and usually they will get it blacklisted so that if people make a false claim on a phone that it cant be used, but that only works on the network that it is done on, so lots of people will "lose" a phone in NZ and it goes over to the UK and vice versa.



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Uber Geek

  #443787 27-Feb-2011 02:08
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incase you have trouble with the serial number, this will show you where to find it. some models have it on the back of the iphone eg: xx12345xx6

gz ftw

235 posts

Master Geek

  #443845 27-Feb-2011 10:50
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cool, thanks for the reply.

do i have to report to all 3 mobile company for the IMEI that they have to block it?
or the insurance company who got the IMEI will report to them?

19282 posts

Uber Geek
Inactive user

  #443861 27-Feb-2011 12:37
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That is up to the insurance company

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