Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




96 posts

Master Geek
+1 received by user: 2


Topic # 91939 24-Oct-2011 05:16 Send private message



Quote:1. Inappropriate procedures: Employees are forced to follow procedures "that are designed for the benefit of the business, not for the customer".

http://www.stuff.co.nz/business/industries/5797098/Pointing-the-finger-at-bad-customer-service

Have you experienced bad customer service? It is time to kiss and tell.

Create new topic


96 posts

Master Geek
+1 received by user: 2


  Reply # 536837 24-Oct-2011 05:54 Send private message

From my own point of view, the worse Customer Service I have ever experienced has been trying to deal with Broadband issues through Telecom NZ.
The first port of call is the Philippines, and from my own many experiences, I dread calling the 0800 number that takes you there.
Over the past few weeks, I have awaited for telephone calls that never eventuated, "24 hour modem watch where no record could be found" ... and the complete confusion of trying to understand someone with an Asian accent (no disrespect ... a French accent is also hard to follow) ... when one finally reaches a "level 2/complex tech" the same thing can be said ... I have done the speed tests ... 3 times a day over a 3 day period ... never being able to contact the same Complex Tech .... and, yep, no record of the "speed test" .
I have also inquired about the usage meter not working for several days ... the techs reply ... "well you have had free usage during that period" .... no reason why it was not working ... and "free use" is a bit of a cheek, considering all the hundreds of disconnections I am still experiencing. One never appears to get the same Complex Technician and the "case number notes" don't appear to be looked at.

If in the end a Chorus Tech arrives at your house, well at my house ... the Tech who arrived on Monday 17th Oct. 2011 asked "what is the problem?" .... he was unaware of all the "documented problems" I had ... dismantled a hard of hearing bell and was on his way stating the problem was fixed ... it was my telephone bell ... which was not the case. Apparently my "line" has been on a 48 hour watch over Labour weekend ... with 100 disconnections approx .... I am not a happy customer and Customer Service is not making things easier ... now that is my recent experience. Cheers Tedz.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59


Passive Optical Lan means fibre to the desktop
Posted 12-May-2017 17:09


Finalists Named for 2017 CIO Awards
Posted 11-May-2017 20:00


Exhibition to showcase digital artwork from across the globe
Posted 10-May-2017 18:54


Accelerate 2017 to focus on navigating disruption with a design thinking mindset
Posted 10-May-2017 18:49



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.