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2 posts

Wannabe Geek


  #782434 15-Mar-2013 18:49
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I recently tried ordering a replacement battery from global-battery.co.nz for an HP laptop.  I assumed from the website and the domain name that it was a NZ vendor.  Came to NZ$59 for the battery and $12 for shipping

When the part arrived, the connectors were crushed.  Emailing global-battery resulted in them telling me to mail it back to them in China.  We had some back and forth about this - I knew it would be expensive to send back - but they insisted, and as a sop suggested that they might refund some of the shipping charges if the battery was indeed broken.  I gave in, and they gave me an address in China and a mobile number, and instructions to mark the package as "laptop accessories".  I did so (at a cost of around $45), but the next day I got a call from NZ Post - they had realised it contained a lithium battery, and the cost to ship that would be a total of $70 (an extra $25).  I agonised over it, but went ahead.

A couple days later, I checked the tracking info and found the package was "on hold" due to bad address info.  A call to NZ Post revealed that DHL China claimed that nobody was at the given address (it was vacant; the last tenants had moved some time prior), and after repeated calls to the mobile number nobody was answering.  In addition, US$20 in customs duty was due on the battery which someone would need to pay before the recipient could get the battery.

With a sinking feeling I emailed global-battery.co.nz.  They expressed confusion - of course the address and phone number was good.  I went back and forth with NZ Post and global-battery before finally suggesting to the vendor that maybe THEY should call DHL China and get the address sorted.  This led to a new strategy:  "If the battery can't be returned to us, how about pay 15NZD to our payapl account [...] We will resend you once get the item,IS it ok?"

Obviously being told I could have just paid them $15 instead of paying $70 shipping to NZ Post was immensely frustrating...or would have been if I had any confidence I'd see the battery.  I think they're just trying to scam more money out of me while running out the clock on filing a dispute with Paypal.

So to recap:  I ordered a battery from them for $71.  It arrived smashed; they convinced me to mail the battery back to them in China at a cost of $70, but they gave me a phony address and phone number.  On being called on it, they tried to convince me to give them another $15 in exchange for a working battery, probably in an effort to ensure I miss the deadline to file a dispute with Paypal.

These people are frauds, and should be avoided at all costs.  They seem to have a business model that revolves around sending dud merchandise, scamming people into sending additional funds, then trying to dodge the paypal dispute.

Names involved:

Sunny
order@global-battery.co.uk
eroslilili@gmail.com
googolstore007@gmail.com

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  #782449 15-Mar-2013 19:37
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Sounds fairly much like scamming to me. Apart from requesting charge-backs, have any of you actually made complaints to Paypal about this? I'm sure they wouldn't want to be a party to any fraudulent type activity and would take steps to mitigate their liability.

 
 
 
 


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Master Geek


  #782527 15-Mar-2013 22:27
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I complained to Paypal, and they don't give a rats. They investigate, then insist you pay shipping for it to be returned to the seller before they can give you a refund. Paypal is a joke if they let these Sellers use them.

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  #782561 16-Mar-2013 03:00
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I haven't dealt with these shady operators (thankfully!). It's obvious they're just a drop-shipper and have no physical New Zealand presence. The contact us link goes to au.batteryshop@gmail.com for godssake.




Whatifthespacekeyhadneverbeeninvented?


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Wannabe Geek


  #782646 16-Mar-2013 12:57
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DarthKermit: I haven't dealt with these shady operators (thankfully!). It's obvious they're just a drop-shipper and have no physical New Zealand presence. The contact us link goes to au.batteryshop@gmail.com for godssake.


Well, their website isn't all that obvious if you are - as i was - a bit naive:  http://global-battery.co.nz/

Note in particular:
  • The NZ Post logo at the top
  • The domain name is .co.nz
  • The contact us link on the LEFT sidebar - the only one I noticed until you pointed it out - goes to sales@global-battery.co.nz
  • Their Payment and Shipping page (http://www.global-battery.co.nz/pay.html) says that they only ship to NZ, and if you are from another country email them (implying that they only have a NZ web presence, but would ship overseas on request).
  • And all prices are in NZD.
If you look closely you'll notice they have no address or phone number on the site, and you might even notice - as you did - that one of their links points to an australian website.  And of course if you google them, then it's all obvious.

I know I was a bit stupid, but I was honestly surprised when the package arrived postmarked from Singapore.  Live and learn.  I definitely won't be ordering from a site without an obvious NZ contact method again...

BDFL - Memuneh
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  #782664 16-Mar-2013 13:36
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Cody: I know I was a bit stupid, but I was honestly surprised when the package arrived postmarked from Singapore.  Live and learn.  I definitely won't be ordering from a site without an obvious NZ contact method again...


Just on this discussion there's a Google ad for http://laptopbattery.co.nz/Help/default.asp. Just reading their contact page shows what to expect from a New Zealand company.

Note I am not endorsing laptopbattery.co.nz as I never had any business with them. Just saying that there is a company with GST, company registration, New Zealand bank account and so on and on...






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  #782686 16-Mar-2013 14:18
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Hi  
I ordered a replacement battery for my ASUS N61JV laptop yesterday from http://www.laptopbattery.co.nz

It was ordered on line and I picked them  from a warehouse in Christchurch.  Cost me NZ$73.00 (pick up )and their email replies were very prompt to all  my queries.

Battery was installed and charged all OK and initial charge lasted about 4 hours.
The only gripe (a small one ),  is that once installed its not such a snug fit ie you can fit a toothpick
all round the battery.  No biggie as it all locks in place. 

A hint:  I took my laptop to the warehouse and they let me try it on and see if it charges OK before I parted with my cash. 

I have read this forum before deciding on this company and as others have experienced, some websites 
do not have a physical contact address in NZ or a telephone number hence my choice.

I saved about $ 60 by going for a replacement rather than an original ASUS replacement.

cheers

 
 
 
 


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  #782710 16-Mar-2013 15:48
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There you go then. A real life vote for laptopbattery.co.nz. Be this a lesson for others in the future.




14 posts

Geek


  #895814 15-Sep-2013 11:28
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Like others in this thread I wish I had read it before I ordered a laptop battery from global-battery.co.nz.  They are actually based in China, but their email address looks like an New Zealand one:  <order@global-battery.co.nz>.  The PayPal documents show Merchant  Li Zhang Zheng  and their email is eroslilili@gmail.com  (I am putting this factual information here so that it shows up in internet searches)
I've had a lucky escape I hope - because the battery I ordered had not arrived after 3-1/2 weeks I didn't get into the situation faced by others of likely receiving a dud battery, having to deal with a fault, and then finding out return was expensive (more than the cost of the battery).

I ordered on 23 August.  Their website promises delivery in 2-7 days.  I emailed them after 8 days asking when I could expect the battery - I was told to be patient.   Sent them repeated emails, and they replied giving a tracking number that related to a Chinese website - this never updated (always showed picked up in Hong Kong)  despite them trying to tell me it was 'on its way', 'had arrived in NZ', etc etc.  Two weeks later (i.e. a delay of almost 4 weeks) I told them that the non-delivery meant that from my perspective the transaction had not been fulfilled so I was cancelling.

I then opened a dispute with PayPal and escalated it immediately to a firm claim.  The seller said through PayPal  'be patient, it will arrive' but then, interestingly, the tracking website updated and showed it had been 'returned to sender'.  I have documented all this and will supply to PayPal if required.

I can only echo what others have said - avoid at all costs.

Interestingly, I still needed a battery for my laptop.  Looked on TradeMe - found a seller with 100% feedback who allows pickups (North Shore).  Problem solved - or it will be if PayPal co-operate.

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Ultimate Geek
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  #896081 15-Sep-2013 22:25
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I've always had paypal process refunds on non-delivered items I've bought off ebay, but you really do have to go through the process before the deadlines or they won't do jack.

That site looks pretty fraudulent, I encourage people to report it as a scam wherever they can find, might not be able to get the domain pulled but perhaps google will block them or something.

/dev/null
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  #896116 16-Sep-2013 00:06
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freitasm:
Cody: I know I was a bit stupid, but I was honestly surprised when the package arrived postmarked from Singapore.  Live and learn.  I definitely won't be ordering from a site without an obvious NZ contact method again...


Just on this discussion there's a Google ad for http://laptopbattery.co.nz/Help/default.asp. Just reading their contact page shows what to expect from a New Zealand company.

Note I am not endorsing laptopbattery.co.nz as I never had any business with them. Just saying that there is a company with GST, company registration, New Zealand bank account and so on and on...


This is a different company and I've personally dealt with them on multiple occasions, http://laptopbattery.co.nz is actually very good and stands by their products, I bought my old battery into their store and they got me a new one, it fit, it charged no problems and they also said "if you have any issues feel free to pop back in and see us"

Since then I've also bought a couple of refurbished laptops off them, one of them was faulty and they traded it for another one with no questions.

Global Battery on the other hand is the dodgy Chinese one but the two should be confused. Laptopbattery is the legitimate NZ company (with their warehouse based in Christchurch, and New Zealanders running it) who actually look after their customers, they've had a few setbacks due to the Earthquakes but I'm happy to see them still running.




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Wannabe Geek


  #1138686 27-Sep-2014 11:44
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I wish I had read your comments before I purchased from this site.

Immediately after purchasing I googled the name Li Zhang Zheng which had come up on the payment receipt I'd been emailed and my heart sank.

I'd bought a 593554-001 battery for $89.99 including delivery and only a few days later a package arrived from Australia which surprised me since others have talked about delayed deliveries from China. I then opened the package to find that I had been sent a HSTNN-Q62C / HSTNN-CBOW battery which doesn't fit my laptop at all.

I emailed the seller 10 days ago to explain the mix up and seek some resolution but I haven't heard a peep.

It's not a huge financial loss and definitely a lesson learned. This is just a FYI so people know Li Zhang Zheng is still pulling the same scam.



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Master Geek


  #1143234 29-Sep-2014 08:06
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You could try requesting a refund through paypal, if you used it.  Or if you paid by credit card you could speak to visa/mastercard and do a chargeback.

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Wannabe Geek


#1156267 16-Oct-2014 17:59
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I too have made an order to the global-battery site... i fear my order will either not be fulfilled or perhaps worse I will receive a defective battery and then battle to return.
Should have assumed that something this cheap was too good to be true.

Anyway, since reading these post I google Li Zhang Zheng and found a french forum with essentially the same gripes http://www.commentcamarche.net/forum/affich-28326558-achat-d-une-batterie-sur-http-www-batteries-boutique-fr. Seems he's created a rather profitable scamming model in at least two countries.

It's already been 10 days since my order was transacted and I have sent two emails to their two addresses, no response yet.

Bah, I will look for a real NZ retailer for a battery in the meantime.  Will look into laptopbattery.co.nz.. 



BTR

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  #1156673 17-Oct-2014 10:52
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Sounds like a case of you get what you pay for....

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