Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1071 posts

Uber Geek
+1 received by user: 88

Subscriber

Topic # 95801 13-Jan-2012 12:33
Send private message

So here's the deal. I dabble in buying and selling car parts, a little for fun because I like pulling them apart, and a little to make some money on the side so I can buy things for my car :)

I sold a factory stereo from a Ford on Trademe which was working perfectly well in my wifes car two months ago and perfectly well when I re-installed it the day before sending it to its new owner to be sure it was all ok.

I packed it incredibly well and sent it off to Auckland happy.

A couple of days have passed and now Ive received an email from the buyer to say the installer has said its faulty and can I ring the installer. I do so to find out yes it turns on but it also shutsdown after entering the code. My initial thought is the code is wrong, but he wont let me check the code I gave is correct (which I can do) and wont tell me anything more but say the unit is faulty.

Im aware its a second hand deal on TM and techincally the buyer has no comeback but Ive been stung by people who have just told me to get stuffed when Ive received damaged goods and I dont want to do the same to someone else.

But how can I be sure the unit hasnt been damaged in the post, by the buyer, or by the installer ? Can I claim insurance from NZ Post ? It was sent T&T but I havent checked their website, and how do I prove it was working previously ?

I have another unit here I could swap it for, but I dont want to end up with a unit I cant sell which I had no part in damaging.

Any thoughts ?

Create new topic
BDFL - Memuneh
59065 posts

Uber Geek
+1 received by user: 10341

Administrator
Trusted
Geekzone
Subscriber

  Reply # 568352 13-Jan-2012 12:41
Send private message

First thing, make sure you always get a photo of serial numbers. This way if someone tries to swap your working one with theirs broken one you have how to avoid it...

In this case, to avoid getting bad feedback, ask the buyer to send it back and once you receive it, pay it out.

Obviously the buyer could have used it for parts only, swapping the good parts to his own, then sending back yours, now "faulty"... Nothing much you can do about it really.






1071 posts

Uber Geek
+1 received by user: 88

Subscriber

  Reply # 568356 13-Jan-2012 12:46
Send private message

Taking a photo of the serial numbers isnt a bad idea for future reference and by chance I think I have one. The sticker has my writing on it too and they are near impossible to get off to put on another unit.

Would someone really go the trouble of switching parts from a faulty unit for the sake of $50 ?


 
 
 
 


BDFL - Memuneh
59065 posts

Uber Geek
+1 received by user: 10341

Administrator
Trusted
Geekzone
Subscriber

  Reply # 568358 13-Jan-2012 12:47
Send private message

martyyn: Would someone really go the trouble of switching parts from a faulty unit for the sake of $50 ?



Probably yes. There are people like this around...
 






1071 posts

Uber Geek
+1 received by user: 88

Subscriber

  Reply # 568362 13-Jan-2012 12:50
Send private message

Some people clearly need to get a life then !

Ive offered to replace the unit with another if they send it back at their cost so I can see for myself. Dont think I can be fairer than that given the situation.


1209 posts

Uber Geek
+1 received by user: 56


  Reply # 568373 13-Jan-2012 13:24
Send private message

Although I don't have a receipt here to quote the exact wording... in effect the small print of courier carrage rules usually say secondhand car parts are not covered in event of being damaged/go missing.

In the past every red I have got on TM for selling "faulty goods" (which were never faulty or else they would go in the bin), when asked to return in order to get refund, they delete the red and NEVER send back. It seems a lot of people want both slices of the cake.

13322 posts

Uber Geek
+1 received by user: 1587


  Reply # 570875 19-Jan-2012 15:50
Send private message

martyyn: Some people clearly need to get a life then !

Ive offered to replace the unit with another if they send it back at their cost so I can see for myself. Dont think I can be fairer than that given the situation.



Yes that sounds reasonable, although if I purchase something from a retailer and it is faulty on arrival, I would expect the retailer to pay postage. However selling second hand between people, trademes procedure shows that the buyer would have to pay postage back to the sender.

2915 posts

Uber Geek
+1 received by user: 414

Trusted
Subscriber

  Reply # 570901 19-Jan-2012 17:13
Send private message

mattwnz:
martyyn: Some people clearly need to get a life then !

Ive offered to replace the unit with another if they send it back at their cost so I can see for myself. Dont think I can be fairer than that given the situation.



Yes that sounds reasonable, although if I purchase something from a retailer and it is faulty on arrival, I would expect the retailer to pay postage. However selling second hand between people, trademes procedure shows that the buyer would have to pay postage back to the sender.


Good practice would be offer to reimburse the return cost if it proves to be faulty upon return. That way the buyer can't get away with Free Product + Free Courier Bag or Free Product + Free Money. It also means that if it's legit, they won't feel ripped off but if it's dodgy, they won't risk losing the money.



1071 posts

Uber Geek
+1 received by user: 88

Subscriber

  Reply # 570907 19-Jan-2012 17:21
Send private message

Refunding the return postage probably isnt a bad idea if it turns out to be faulty, but I tested the unit the day before sending and it was fine. Im very careful with my packing and there is little I can do if its damaged in transit or by the buyer when trying to install it. Its those scenarios I dont want to get burnt on.

As it stands Ive heard nothing since I made my offer so who knows what the story is.


13322 posts

Uber Geek
+1 received by user: 1587


  Reply # 570908 19-Jan-2012 17:24
Send private message

martyyn: Refunding the return postage probably isnt a bad idea if it turns out to be faulty, but I tested the unit the day before sending and it was fine. Im very careful with my packing and there is little I can do if its damaged in transit or by the buyer when trying to install it. Its those scenarios I dont want to get burnt on.

As it stands Ive heard nothing since I made my offer so who knows what the story is.



From what yo have said it does sound like you are in the right and have made reasonable steps to put it right. There is not much else you can do as a seller, and you can also only test things so far. It is possible it was dropped by the courier, and no amount of packaging could probably prevent shock damage.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.