The previous tenant had a connection with Slingshot, so I thought it would be trivial to line up an install with our ISP (Vodafone), and get connected on moving day.
Turns out that Chorus kept rejecting the connection request as the 'connection was in use'.
I had confirmed with our landlord that the tenant had requested a disconnection, but even after we had moved in the connection was still 'locked' from Chorus's perspective.
I ended up calling Slingshot and apparently they couldn't free up the connection at the property as the old tenant was yet to move into their new connection address.
Its now a week after we've moved in and Chorus is still rejecting abandonment requests from Vodafone and rejecting new connection requests.
This seems to be a huge oversight in the UFB connection process, and I'm sure there will be similar issues in future.
It's even worse that DSL because we can't just use another copper pair to get the service going in parallel, and from what I've read in other threads, the Chorus ONT isn't able to support simultaneous ISP connections.
Frustrating to say the least being without an internet connection for a whole week, our request has been escalated within Vodafone today (they had definitely dropped the ball on the whole thing, I was calling them daily with no progress).
Fortunately they have topped up my data allocation and have promised to give us some compensation, but we still don't have an RFS date....
The icing on the cake is that the previous tenant took the power cable for the ONT!