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698 posts

Ultimate Geek
+1 received by user: 335


  Reply # 1287089 19-Apr-2015 09:06
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freitasm: Please note I have posted an update to the topic as requested by the OP.


Thank you for posting the update. Although I intend to update this thread as matters progress, I felt it was important that the original post reflect the current state of affairs, especially in light of the fact that the post was updated soon after posting, indicating that Full Flavour had given their commitment to resolving this matter.

It is now one month since the original post, and no progress has been made on obtaining a refund. No payment details have been sought, nor has any statement been made indicating the refund will be processed as part of a forthcoming (and now clearly late) monthly process.

I have not followed this up daily as I did with the hardware, as that seems quite futile. It is quite simply implausible that Jesse could be unaware that this refund remains outstanding. In addition to this thread, which Jesse is almost certainly subscribed to, e-mails were sent on 10/4 to both Jesse and the support address mentioned earlier in this thread (DSN confirming delivery to designated MX), and a followup phone call was placed earlier this week. During that call, Full Flavour was informed that the matter would be progressed by other means if the matter was not resolved immediately. I have allowed a few extra days to ensure no cheque was posted after that call (the missing hardware turned up without any communication).

I am currently in the process of determining the means by which I will seek to recover the owed funds (plus now, additional costs and lost interest etc.).

40 posts

Geek
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  Reply # 1324703 15-Jun-2015 07:51
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I've had issues with Full flavour too... they ripped me off for months for dedicated server hosting. Jesse does anything he can to blame the customer. I even had to go to the trouble of making this youtube clip JUST to prove that it was impossible for me to submit a ticket.

 

 

 


 
 
 
 


19718 posts

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  Reply # 1324840 15-Jun-2015 11:06
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Sadly I am utterly unsurprised. 

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