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934 posts

Ultimate Geek

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Chorus

  # 1286323 17-Apr-2015 14:32
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CamH:
DarkShadow: What happens if you look up the already connected places on Chorus Portal? Do they show up?


The existing orders show up and are fine, however when it comes to ordering new connections, we select a unit number, it only shows copper available. An order is put through manually and rejected due to Fibre service not being available. Then it's just a back and forward discussion about how Fibre does or does not exist in the building, and ends with them providing a SAM ID to put a new order in under.

This SAM ID is the one for the main building and so whenever we submit on this, we get a service already present, and therefore rejected. Once they send out a Chorus tech who said the order had been put through as a second ONT and therefore couldn't install.



This sounds like a pseudo address issue where the main address of the building (ie 12 Example Way) has been created in Netmap and Portal, but the sub addresses (ie Level 2, 12 Example Way - or Unit 3, 12 Example Way etc) are only in Portal but not Netmap. Because they are not in Netmap, they will show as UFB not available.

My recommendation is for the ISP to contact Chorus NGA Provisioning and escalate the issue to their duty manager. At the end of the day my gut feeling is they will just need to update the records to reflect that the network is already in place, thus changing the unit address status in Portal from 'UFB not available' to 'UFB ready'.







The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


424 posts

Ultimate Geek

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Chorus NZ

  # 1302239 11-May-2015 19:57
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Did these records issues get resolved?

 
 
 
 




428 posts

Ultimate Geek


  # 1302333 11-May-2015 22:09
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pjamieson: Did these records issues get resolved?


Not as far as I know - we just gave up and started installing 200/20 connections on the additional ONT ports and running LAN cables because clients were getting annoyed with the waiting and finally having Chorus come in and tell them they couldn't get Fibre.





424 posts

Ultimate Geek

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Chorus NZ

  # 1303067 12-May-2015 19:22
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CamH:
pjamieson: Did these records issues get resolved?


Not as far as I know - we just gave up and started installing 200/20 connections on the additional ONT ports and running LAN cables because clients were getting annoyed with the waiting and finally having Chorus come in and tell them they couldn't get Fibre.


Send me all the details and I can follow it up with the NGA team if you like.

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