Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




141 posts

Master Geek
+1 received by user: 12


Topic # 176932 16-Jul-2015 15:20
Send private message

Hey guys, its been a while since i've visited the forum,
Our current internet is utter crap, its with Telecom (Spark as you will), and its an old plan called "Total Home Broadband 120GB". On our WiFi we have 2 android phones, an android tablet, a Xbox 360, a PS3, around 6 Computers, but mostly 3 at a time, and we are blowing through our internet really quickly. I would like to switch away from telecom, as their customer support is really bad from my experience, but we need to keep our Xtra email addresses. Firstly, does Spark still offer that $5 a month to keep the email address, and do they have landline only packages, as we have looked into other providers that are cheaper, but which is the best for us. We live in Norsewood, a rural town south of Waipukurau, so in the Tararua region, so obviously we can't get MyRepublic or any UFB plans, but we are supposedly eligble for VDSL. Is it any better then our current ADSL2+ line, and how much is it for unlimited?

TL:DR: Who is the best internet provider for VDSL that offers Unlimited naked broadband and is cheaper then Telecom/Spark, and can we keep our Xtra email and Telecom phone line.
Cheers,
PSLover14

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2


141 posts

Master Geek
+1 received by user: 12


  Reply # 1345529 16-Jul-2015 15:21
Send private message

Also, forgot to mention but if it can handle 720p streaming to Twitch that would also be awesome too.

2118 posts

Uber Geek
+1 received by user: 517


  Reply # 1345531 16-Jul-2015 15:24
One person supports this post
Send private message

You will be best off just staying on Spark if you want to keep your landline with them.  Upgrade to VDSL.

You are probably not going to get better speeds with another ISP, and you are not likely to get a better deal with another provider unless you move your homeline with them also.

 
 
 
 


n4

956 posts

Ultimate Geek
+1 received by user: 74


  Reply # 1345536 16-Jul-2015 15:28
Send private message

If you want to switch away from Spark because of bad customer service, why would you want to keep your landline with them? Also, as mentioned above you won't get a competitive plan from anywhere else unless you switch broadband and phone together. Best deals are likely to involve switching to VoIP for you landline (usually meaning voicemail, caller ID etc is free too).




Huawei Mate 7, on 2degrees

4794 posts

Uber Geek
+1 received by user: 3388

Lifetime subscriber

  Reply # 1345537 16-Jul-2015 15:30
Send private message

" ...we are supposedly eligble for VDSL."

That's the crunch.

1. Put your address into the Chorus Broadband Capability Map - can you get broadband >20Mbps?

2. Check your modem stats. What is the downstream attenuation on your ADSL connection? - this will give you a rough idea of how good your VDSL connection may be.




Sideface




141 posts

Master Geek
+1 received by user: 12


  Reply # 1345542 16-Jul-2015 15:40
Send private message

n4: If you want to switch away from Spark because of bad customer service, why would you want to keep your landline with them? Also, as mentioned above you won't get a competitive plan from anywhere else unless you switch broadband and phone together. Best deals are likely to involve switching to VoIP for you landline (usually meaning voicemail, caller ID etc is free too).


We would like to keep the landline just for convenience, and it would be cheaper then VoIP supposedly, and some people in our part of town have had problems with landlines from other companies (Compass mostly, but they supposedly are/were vodafone at the time). The customer service thing was only to do with our broadband, wherein they told us our router was broken and we needed to buy a new one that was overpriced for what it is, we have never had a problem with the Spark landline, only Spark broadband. We need to keep the Xtra email due to people such as Fonterra and other farming companies having that as our contact email, so its easier to keep the email.



141 posts

Master Geek
+1 received by user: 12


  Reply # 1345543 16-Jul-2015 15:44
Send private message

Sideface: " ...we are supposedly eligble for VDSL."

That's the crunch.

1. Put your address into the Chorus Broadband Capability Map - can you get broadband >20Mbps?

2. Check your modem stats. What is the downstream attenuation on your ADSL connection? - this will give you a rough idea of how good your VDSL connection may be.


On our modem (A Spark Supplied Technicolor Gateway)where do you find the downstream attenuation? Where as in where on the router settings.

and heres the chorus thing:

3344 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  Reply # 1345544 16-Jul-2015 15:44
Send private message

PSlover14:
n4: If you want to switch away from Spark because of bad customer service, why would you want to keep your landline with them? Also, as mentioned above you won't get a competitive plan from anywhere else unless you switch broadband and phone together. Best deals are likely to involve switching to VoIP for you landline (usually meaning voicemail, caller ID etc is free too).


We would like to keep the landline just for convenience, and it would be cheaper then VoIP supposedly, and some people in our part of town have had problems with landlines from other companies (Compass mostly, but they supposedly are/were vodafone at the time). The customer service thing was only to do with our broadband, wherein they told us our router was broken and we needed to buy a new one that was overpriced for what it is, we have never had a problem with the Spark landline, only Spark broadband. We need to keep the Xtra email due to people such as Fonterra and other farming companies having that as our contact email, so its easier to keep the email.


I don't even think it is possible any more to have your landline with one company and broadband with another (on the same copper pair) and tbh your reasons for not changing voice provider don't seem to make much sense.  

I would recommend you look around for bundles and keep an open mind about who's hosting your landline, and how.

xpd

Chief Trash Bandit
9439 posts

Uber Geek
+1 received by user: 1569

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1345559 16-Jul-2015 15:49
Send private message

PSlover14:
n4: If you want to switch away from Spark because of bad customer service, why would you want to keep your landline with them? Also, as mentioned above you won't get a competitive plan from anywhere else unless you switch broadband and phone together. Best deals are likely to involve switching to VoIP for you landline (usually meaning voicemail, caller ID etc is free too).


We would like to keep the landline just for convenience, and it would be cheaper then VoIP supposedly, a


$10 a month for 2Talk - 2000 local mins. Moving to that shortly, will drop our internet/phone bill from $130+ to around $100 a month.





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.     Now on BigPipe 100/100 and 2Talk




141 posts

Master Geek
+1 received by user: 12


  Reply # 1345560 16-Jul-2015 15:50
Send private message

ubergeeknz:
PSlover14:
n4: If you want to switch away from Spark because of bad customer service, why would you want to keep your landline with them? Also, as mentioned above you won't get a competitive plan from anywhere else unless you switch broadband and phone together. Best deals are likely to involve switching to VoIP for you landline (usually meaning voicemail, caller ID etc is free too).


We would like to keep the landline just for convenience, and it would be cheaper then VoIP supposedly, and some people in our part of town have had problems with landlines from other companies (Compass mostly, but they supposedly are/were vodafone at the time). The customer service thing was only to do with our broadband, wherein they told us our router was broken and we needed to buy a new one that was overpriced for what it is, we have never had a problem with the Spark landline, only Spark broadband. We need to keep the Xtra email due to people such as Fonterra and other farming companies having that as our contact email, so its easier to keep the email.


I don't even think it is possible any more to have your landline with one company and broadband with another (on the same copper pair) and tbh your reasons for not changing voice provider don't seem to make much sense.  

I would recommend you look around for bundles and keep an open mind about who's hosting your landline, and how.


Yeah they are stupid reasons, they are the ones given to me by Dad about our internet connection, because I've said we could get it faster and cheaper with someone else, but he doesn't really want to switch, because he doesn't want to especially lose his email address, or have to change our phone number. I think he just has been misinformed somewhere, but I'm not sure.

xpd

Chief Trash Bandit
9439 posts

Uber Geek
+1 received by user: 1569

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1345561 16-Jul-2015 15:51
Send private message

Looking at that map, switching to VDSL prob wont be an option, and switching ISP wont be any different either.




XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.     Now on BigPipe 100/100 and 2Talk


4794 posts

Uber Geek
+1 received by user: 3388

Lifetime subscriber

  Reply # 1345563 16-Jul-2015 15:52
Send private message

PSlover14:

On our modem (A Spark Supplied Technicolor Gateway)where do you find the downstream attenuation? Where as in where on the router settings.

and heres the chorus thing:




According to this map you are near the edge of the ADSL area (>10Mbps) and nowhere near the (brown) VDSL area (>20Mbps)

Does NOT look good for VDSL frown




Sideface


n4

956 posts

Ultimate Geek
+1 received by user: 74


  Reply # 1345564 16-Jul-2015 15:52
Send private message

PSlover14:
ubergeeknz:
PSlover14:
n4: If you want to switch away from Spark because of bad customer service, why would you want to keep your landline with them? Also, as mentioned above you won't get a competitive plan from anywhere else unless you switch broadband and phone together. Best deals are likely to involve switching to VoIP for you landline (usually meaning voicemail, caller ID etc is free too).


We would like to keep the landline just for convenience, and it would be cheaper then VoIP supposedly, and some people in our part of town have had problems with landlines from other companies (Compass mostly, but they supposedly are/were vodafone at the time). The customer service thing was only to do with our broadband, wherein they told us our router was broken and we needed to buy a new one that was overpriced for what it is, we have never had a problem with the Spark landline, only Spark broadband. We need to keep the Xtra email due to people such as Fonterra and other farming companies having that as our contact email, so its easier to keep the email.


I don't even think it is possible any more to have your landline with one company and broadband with another (on the same copper pair) and tbh your reasons for not changing voice provider don't seem to make much sense.  

I would recommend you look around for bundles and keep an open mind about who's hosting your landline, and how.


Yeah they are stupid reasons, they are the ones given to me by Dad about our internet connection, because I've said we could get it faster and cheaper with someone else, but he doesn't really want to switch, because he doesn't want to especially lose his email address, or have to change our phone number. I think he just has been misinformed somewhere, but I'm not sure.


You can definitely keep your phone number while moving provider (porting). Email is another story.




Huawei Mate 7, on 2degrees



141 posts

Master Geek
+1 received by user: 12


  Reply # 1345567 16-Jul-2015 15:54
Send private message

Sideface:
PSlover14:

On our modem (A Spark Supplied Technicolor Gateway)where do you find the downstream attenuation? Where as in where on the router settings.

and heres the chorus thing:




According to this map you are near the edge of the ADSL area (>10Mbps) and nowhere near the (brown) VDSL area (>20Mbps)

Does NOT look good for VDSL frown


When I said we were supposedly eligible, that was going off the Spark broadband checker thing and the Bigpipe one as well. Although now that I think about it, should've checked the Chorus one first.

593 posts

Ultimate Geek
+1 received by user: 76

Trusted
Lifetime subscriber

  Reply # 1345570 16-Jul-2015 15:58
One person supports this post
Send private message

According to the map, you are in the >5Mbps area for ADSL so I don't think you can get VDSL.

I think your broadband connection is not good because of the long distance between your house and the exchange or cabinet, so changing ISP would not help.

Your best bet would be upgrading to Spark's unlimited plan to solve the problem with data cap.  I have been using Telecom / Spark for broadband for a few years now and have no problem with them.



141 posts

Master Geek
+1 received by user: 12


  Reply # 1345572 16-Jul-2015 16:01
Send private message

AKLWestie: According to the map, you are in the >5Mbps area for ADSL so I don't think you can get VDSL.

I think your broadband connection is not good because of the long distance between your house and the exchange or cabinet, so changing ISP would not help.

Your best bet would be upgrading to Spark's unlimited plan to solve the problem with data cap.  I have been using Telecom / Spark for broadband for a few years now and have no problem with them.


Yeah I think that may be right, I think the exchange is quite inward to the village, near the top of the map. I actually don't know exactly where the exchange is, but I do know that it is much more north of us, and we are near the end of a copper cable I think, as no one lives close to us going south of the exchange. I'm going to mark yours as the answer. 

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.