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  Reply # 1345578 16-Jul-2015 16:10
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Sideface: " ...we are supposedly eligble for VDSL."

That's the crunch.

1. Put your address into the Chorus Broadband Capability Map - can you get broadband >20Mbps?

2. Check your modem stats. What is the downstream attenuation on your ADSL connection? - this will give you a rough idea of how good your VDSL connection may be.

On our modem (A Spark Supplied Technicolor Gateway)where do you find the downstream attenuation? Where as in where on the router settings. ...

Checking your Line Stats/Sync Information

login to your router

go to: Broadband Connection > Internet > DSL Connection > view more >

To view more details such as Line Attenuation, SNR Margins and Errors, click on Details in the top right hand corner.

As stated by others, you appear to have a poor ADSL connection because of a long line length to your location, and you are NOT likely to be able to get VDSL.


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  Reply # 1345586 16-Jul-2015 16:19
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have you actually had bad customer service with spark recently? or are you going off they were like a while back or hearsay? you dont normally here the good customer service stories only the bad

I would just stay with spark and get an unlimited plan, as going to another ISP isnt going to net you a better connection or more data


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  Reply # 1345662 16-Jul-2015 17:47
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Based on the position you showed in that Chrous map, it looks like your nearest cabinet is near the start of Odin St which is 2.5km away - too far for VDSL, and is not a fibre-fed cabinet so would not be able to do VDSL anyway.

Your nearest fibre-fed cabinet is near the corner of Ngamoko and Mangnussen, which is about 5.5km away. VDSL does not seem likely unfortunately.

As far as changing phone providers, you can change to a VoIP provider and keep your number, however if your dad wants to keep his Xtra email address the easiest thing might be to stick with Spark and change to an unlimited plan. There are definitely worse providers around with Spark so perhaps letting one bad customer service incident go might not be a bad thing.

If you're interested in finding out more about where your DSL cabinets and other such things are, check out the map at That's where I found out the information above.

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  Reply # 1345665 16-Jul-2015 18:05
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Also pretty sure the only way to keep your xtra email address is to stick with dialup at $20 per month or transfer it to someone who still has a spark broadband connection.

To me I would just upgrade to unlimited and that should see you right.

Plus also get your line checked to see if you need a master filter to get the best out of your connection.

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Master Geek
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  Reply # 1345762 16-Jul-2015 20:36
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We have decided for now to stick with our current plan. Yep you are right I believe the exchange is on odin st, and i would've thought it would have at least vdsl due to a school being in close proximity to it. But this is fine for now I suppose. If a mod or freitasm can lock this thread, that would be nice.

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