PSlover14:Sideface: " ...we are supposedly eligble for VDSL."
That's the crunch.
1. Put your address into the Chorus Broadband Capability Map - can you get broadband >20Mbps?
2. Check your modem stats. What is the downstream attenuation on your ADSL connection? - this will give you a rough idea of how good your VDSL connection may be.
On our modem (A Spark Supplied Technicolor Gateway)where do you find the downstream attenuation? Where as in where on the router settings. ...
Checking your Line Stats/Sync Information
login to your router
go to: Broadband Connection > Internet > DSL Connection > view more >
To view more details such as Line Attenuation, SNR Margins and Errors, click on Details in the top right hand corner.
As stated by others, you appear to have a poor ADSL connection because of a long line length to your location, and you are NOT likely to be able to get VDSL.