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Reply # 116448 13-Mar-2008 19:29
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PaulBrislen:  have you all changed the rules again?Innocent


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Reply # 116457 13-Mar-2008 19:56
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The important thing in my eyes is that there'll be even more choice, and choice is a very good thing.

Though I'm already on a DSL2+ exchange, so any benefits in terms of speed are nil. Unless the cute little TV3 diagram is magic.




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  Reply # 116577 14-Mar-2008 09:59
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dan: As a current orcon customer, im really not impressed they have removed all the old customiseable broadband plans, and the pricing, unflexability of their new plans is leaves alot to be desired.

Overall i think its a step back for those not in the LLU areas.



You can still build your own plan using the 'Purple' plan option. From the base plan (which now comes with 500MB of data instead of the old plans 200MB) you can add data bundles (cheaper than the old ones) and upgrade the speed to Max/Max. We have also made the overage more flexible - it was previously $10 per 5GB, it is now $2 per GB.

The Gold and Platinum bundles both offer awesome calling value on top of the broadband with unlimited national (on Gold and Plantinum) and international (on Platinum) calls.

Duncan Blair
Group Product Manager
Orcon

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  Reply # 116585 14-Mar-2008 10:38
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duncanblair:
You can still build your own plan using the 'Purple' plan option. From the base plan (which now comes with 500MB of data instead of the old plans 200MB) you can add data bundles (cheaper than the old ones) and upgrade the speed to Max/Max. We have also made the overage more flexible - it was previously $10 per 5GB, it is now $2 per GB.


I thought it was $1/GB, but anyways, Where is the Ponsonby Exchange located, we are @ serviced offices at 300 Richmond Road, just opposite the woolworths, we get 10MBit/s sync rate at the moment with XNET, but wondering if this would change with Orcon.

Also, your cheaper plans mention a VOIP option, but I can't find it on your website.




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  Reply # 116589 14-Mar-2008 10:48
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exportgoldman:
duncanblair:
You can still build your own plan using the 'Purple' plan option. From the base plan (which now comes with 500MB of data instead of the old plans 200MB) you can add data bundles (cheaper than the old ones) and upgrade the speed to Max/Max. We have also made the overage more flexible - it was previously $10 per 5GB, it is now $2 per GB.


I thought it was $1/GB, but anyways, Where is the Ponsonby Exchange located, we are @ serviced offices at 300 Richmond Road, just opposite the woolworths, we get 10MBit/s sync rate at the moment with XNET, but wondering if this would change with Orcon.

Also, your cheaper plans mention a VOIP option, but I can't find it on your website.


There is some confusion between LLU vs. non-LLU plans. Extra data on Orcon+ (LLU) plans is $1/GB, on the standard Orcon plans built on wholesale products it is $2/GB.

The Ponsonby exchange is in Summer St, so not very far from you. It is hard to say if your sync rate would change, although it is important to consider actual performance (throughput) not just sync rate.

The Purple+ plan is naked broadband, so you can use VoIP to make calls. Our own VoIP product is scheduled for launch shortly (hence why there is no info about it right now), although there is no shortage of other options if you can't wait for ours.

Cheers,
Duncan Blair
Group Product Manager
Orcon


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Reply # 116603 14-Mar-2008 12:43
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About these plan prices...

If User A signs up for $119.95/month for 25 GB of data and User A goes over the allowance, is it possible to purchase the additional data blocks at cheaper prices, or are these only available at the time of sign up?

I am asking because for some people it would be very difficult to get a perfect (or approximate) forecast to decide what number or size of data blocs are required.

Also, I see number portability is not supported?

If User B is moving to an area in Auckland where the service is available, I understand after reading the FAQ that it wouldn't be possible to port the number to Orcon? Is that right?




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  Reply # 116605 14-Mar-2008 13:08
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How do I find out which exchange I am connected to?

I can enter my number in the Orcon LLU and see that I am not in the LLU area.

I can see that there is a schedule for upgrading exchanges.

But how do I find out which exchange I am on Orcon? - and therefore when I will be able to use the service???

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  Reply # 116612 14-Mar-2008 13:41
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unicorn:
How do I find out which exchange I am connected to?

I can enter my number in the Orcon LLU and see that I am not in the LLU area.

I can see that there is a schedule for upgrading exchanges.

But how do I find out which exchange I am on Orcon? - and therefore when I will be able to use the service???


Assuming you still have Telecom voice services, call Telecom and ask.  Alternatively your ISP should be able to tell you.

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  Reply # 116613 14-Mar-2008 13:44
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Are there any plans to offer ADSL2plus Annex M?  This allows for up to 3.5Mbps upstream, and from what I can tell, isn't a problem under TNZ spectrum management.

I'm surprised neither Orcon or Vodafone have jumped on it...


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  Reply # 116615 14-Mar-2008 14:06
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PenultimateHop:

Assuming you still have Telecom voice services, call Telecom and ask. Alternatively your ISP should be able to tell you.


I don't, but my point was that Orcon should put it on their web page. There is no point in telling me that exchange x will be upgraded in May unless they also tell me what exchange I am on.

<rant>
Calling an ISP in my experience is a lot of fun especially if you like listening to hold music and getting bounced around from operator to operator while getting different stories from each one.
</rant>

Actually, I'd like to sit down with their customer service managers and discuss methods in which they can improve their service....

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  Reply # 116618 14-Mar-2008 14:17
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freitasm: About these plan prices...

If User A signs up for $119.95/month for 25 GB of data and User A goes over the allowance, is it possible to purchase the additional data blocks at cheaper prices, or are these only available at the time of sign up?

I am asking because for some people it would be very difficult to get a perfect (or approximate) forecast to decide what number or size of data blocs are required.

Also, I see number portability is not supported?

If User B is moving to an area in Auckland where the service is available, I understand after reading the FAQ that it wouldn't be possible to port the number to Orcon? Is that right?


Good questions.

Re:additional data - you must purchase the blocks as part of your package (e.g. Purple+ with a 25GB add on - giving a total of 50GB - would be $119.95 + $20 = $139.95 per month), however we have set the overage rate at a very reasonable $1/GB so you wont be stung if you do go over. I am interested to hear if there is demand for the 'buy as you go' option - as we have considered this. So if this is something that people are interested in please let me know.

Number portability is definitely supported. If you are moving your service from another provider to Orcon (at the same physical premisis) then we wiill port your number over at no charge. Similarly, if you are moving within the same local calling area we will port your number for no charge. The part that gets tricky is for people that are moving betweeen local calling areas. E.g. you move from Rotorua to Auckland - you can't keep your number in that instance. Sorry, we had a bit of trouble with wording that particular FAQ to try to make this clear.

Cheers,
Duncan Blair
Group Product Manager
Orcon

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  Reply # 116619 14-Mar-2008 14:20
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PenultimateHop:

Are there any plans to offer ADSL2plus Annex M? This allows for up to 3.5Mbps upstream, and from what I can tell, isn't a problem under TNZ spectrum management.


We are testing Annex M, and we are looking at making it avalilable later this year.

 

Cheers,
Duncan Blair
Group Product Manager
Orcon


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  Reply # 116633 14-Mar-2008 15:49
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duncanblair: Number portability is definitely supported. If you are moving your service from another provider to Orcon (at the same physical premisis) then we wiill port your number over at no charge. Similarly, if you are moving within the same local calling area we will port your number for no charge. The part that gets tricky is for people that are moving betweeen local calling areas. E.g. you move from Rotorua to Auckland - you can't keep your number in that instance. Sorry, we had a bit of trouble with wording that particular FAQ to try to make this clear.

So, if I'm with Telecom currently and I'm moving from Glenfield to Browns Bay, I can take my 444-XXXX number with me if I sign up for Orcon+?

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  Reply # 116643 14-Mar-2008 17:06
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why are less than 20 auckland exchanges activated for orcon's dsl2 service? does anyone know how much exchanges there are in total in auckland and is orcon going to activate dsl2 on all of them?

dan

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  Reply # 116644 14-Mar-2008 17:11
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duncanblair:
dan: As a current orcon customer, im really not impressed they have removed all the old customiseable broadband plans, and the pricing, unflexability of their new plans is leaves alot to be desired.

Overall i think its a step back for those not in the LLU areas.



You can still build your own plan using the 'Purple' plan option. From the base plan (which now comes with 500MB of data instead of the old plans 200MB) you can add data bundles (cheaper than the old ones) and upgrade the speed to Max/Max. We have also made the overage more flexible - it was previously $10 per 5GB, it is now $2 per GB.

The Gold and Platinum bundles both offer awesome calling value on top of the broadband with unlimited national (on Gold and Plantinum) and international (on Platinum) calls.

Duncan Blair
Group Product Manager
Orcon


Sorry Duncan, you are totally right, i did not inspect the purple plans close enough, they are very good, once you customise, infact for the same price i was paying,

BEFORE  30GB FS/FS 79.95$ & 10$ Per 5 GB Over  a month, its now
AFTER    50.5GB FS/FS 79.95 a month  & 80cents per GB over

So really im getting another 20.5GB for free changing to purple, nice one Orcon

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