Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




581 posts

Ultimate Geek
+1 received by user: 200

Subscriber

Topic # 208385 9-Feb-2017 15:48
Send private message

Is there any way of speeding up the disconnect/reconnect process on a Chorus UFB install?

 

We've just moved into an office (moved in last Wednesday, February 1st) and BigPipe had planned on connecting us on Thursday morning (February 2nd). Turns out we were given an incorrect address by the landlord for our existing ONT install (this building has three-four tenants and a confusing address structure) so BigPipe switched on an ONT that's not actually ours (through no fault of BigPipe).

 

Now we are at the stage where we finally have the correct address (Chorus visited on Friday to replace the ONT power cord and confirm the address and they obviously got it wrong, as the latest word is different from what they said on Friday), however it turns out there's an existing connection with Spark that is scheduled for disconnection on February 15.

 

This basically means that we are without internet until February 15 which is obviously very inconvenient (there's no ADSL/VDSL that we can fall back on, AFAIK).

 

Are there any tricks that can speed up the disconnect/reconnect process? The existing tenant has apparently contacted Spark to ask that they be disconnected ASAP, which I would've thought could be done almost instantly, especially since BigPipe is technically just a re-packaged version of Spark (same network etc.)?

 

Any ideas anyone? Thank the Lorde for 2degrees rollover data and iPhone Personal Hotspot…


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
21915 posts

Uber Geek
+1 received by user: 4604

Trusted
Subscriber

  Reply # 1717766 9-Feb-2017 15:50
One person supports this post
Send private message

If there is a spark connection on it, cant you just plug in and use that since they use port authentication?





Richard rich.ms



581 posts

Ultimate Geek
+1 received by user: 200

Subscriber

  Reply # 1717771 9-Feb-2017 15:54
Send private message

richms:

 

If there is a spark connection on it, cant you just plug in and use that since they use port authentication?

 

 

Hmmmnn, the BigPipe modem doesn't work when I do that, nor does my Netgear R7000. I'm guessing the connection is turned off at Spark's end (as the tenant has probably got it going at their new address) but still frustratingly 'active' according to Chorus.


 
 
 
 


898 posts

Ultimate Geek
+1 received by user: 786

Trusted
Chorus

  Reply # 1717775 9-Feb-2017 15:59
4 people support this post
Send private message

Please send me a private message with the street address of the building, as well as the unit address that Chorus says you are occupying. I will trace it to find the Spark connection (if I can), and will attempt to contact our customer to confirm if we can disconnect it early.

 

Thanks,

 

SimonW

 

Spark Connect





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd




581 posts

Ultimate Geek
+1 received by user: 200

Subscriber

  Reply # 1717777 9-Feb-2017 16:13
Send private message

Wheelbarrow01:

 

Please send me a private message with the street address of the building, as well as the unit address that Chorus says you are occupying. I will trace it to find the Spark connection (if I can), and will attempt to contact our customer to confirm if we can disconnect it early.

 

Thanks,

 

SimonW

 

Spark Connect

 

 

Thanks Simon, have PM'd you.


386 posts

Ultimate Geek
+1 received by user: 49


  Reply # 1717783 9-Feb-2017 16:45
Send private message

Can port 2 of the ont be provisioned for you?

1581 posts

Uber Geek
+1 received by user: 626


  Reply # 1717788 9-Feb-2017 17:04
Send private message

kornflake: Can port 2 of the ont be provisioned for you?

 

Nope, you can't order anything the same ONT if there's an order currently inflight on that ONT.

 

Benjip:

 

 Hmmmnn, the BigPipe modem doesn't work when I do that

 

 

Try enabling VLAN tagging on the router.

 

Benjip:

 

since BigPipe is technically just a re-packaged version of Spark (same network etc.)?

 

 

It's not. Different network, different people, different systems.




581 posts

Ultimate Geek
+1 received by user: 200

Subscriber

  Reply # 1717790 9-Feb-2017 17:19
Send private message

DarkShadow:

 

 

 

Try enabling VLAN tagging on the router.

 

 

 

 

No bueno, unfortunately. 


386 posts

Ultimate Geek
+1 received by user: 49


  Reply # 1717963 9-Feb-2017 21:54
Send private message

Is it a chorus thing re the open service order, or is this rule across all LFC's?

27579 posts

Uber Geek
+1 received by user: 7041

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1717965 9-Feb-2017 21:56
Send private message

kornflake: Is it a chorus thing re the open service order, or is this rule across all LFC's?

 

You can't have multiple service orders against any connection whether it be copper or fibre with Chorus. The implications of allowing this would be very frequent train wrecks, primarily in the copper world. The other LFC's operate in different ways so I'm not sure if all have the same rules.

 

 


898 posts

Ultimate Geek
+1 received by user: 786

Trusted
Chorus

  Reply # 1718226 10-Feb-2017 11:45
9 people support this post
Send private message

I located the Spark disconnection order this morning and got it pushed though to completion. The OP is now arranging with Bigpipe to get his connection previsioned on the intact ONT cool





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd




581 posts

Ultimate Geek
+1 received by user: 200

Subscriber

  Reply # 1718228 10-Feb-2017 11:48
One person supports this post
Send private message

Wheelbarrow01:

 

I located the Spark disconnection order this morning and got it pushed though to completion. The OP is now arranging with Bigpipe to get his connection previsioned on the intact ONT cool

 

 

I sure am, thanks again!




581 posts

Ultimate Geek
+1 received by user: 200

Subscriber

  Reply # 1718586 11-Feb-2017 11:12
Send private message

Massive thanks to Simon (Wheelbarrow01) and the BigPipe team – we are finally up and running 👌🏻


2855 posts

Uber Geek
+1 received by user: 600


  Reply # 1718633 11-Feb-2017 13:19
Send private message

So you got bigpipe hooked up to a business?
Thought they say residential only.

Not blaming you going with bigpipe though - great service. Just thought they wouldn't supply businesses.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



581 posts

Ultimate Geek
+1 received by user: 200

Subscriber

  Reply # 1718647 11-Feb-2017 13:50
Send private message

robjg63: So you got bigpipe hooked up to a business?
Thought they say residential only.

Not blaming you going with bigpipe though - great service. Just thought they wouldn't supply businesses.


There's no business SLA and it's just two of us in the "office" so pretty much like a residential install :)

And yep I've been more than happy with my Bigpipe at home for the past two years!

1742 posts

Uber Geek
+1 received by user: 475


  Reply # 1718665 11-Feb-2017 15:12
Send private message

Yes, you can get "residential" connections at business locations. At least via chorus.

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14


A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33


Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27


Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.