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283 posts

Ultimate Geek
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  Reply # 2147998 19-Dec-2018 16:32
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Well, Monday it was all going so well...  The installers were in early, and connected it all up, and then ... nothing.  The light came on to say it was connected to the network, but there was nothing coming down the line... 


The installers rang HeadOffice, and told me that the network information they had for my property was for a different physical position(?) and that they would try to get it sorted.  


Wednesday now, texted the tech for an update - told me it had been passed to another team, so I asked StuffFibre if they could chase it from their end.


"We need to do some work on the records for this order before we can proceed. We've sent it to our records team to investigate, and will notify you once the order is ready to schedule."


Anyone got any idea what that means?



It means the records for the fibre network laid in the street do not match what is physically present. Possibly the tube allocation/drop off recorded for your property is not actually terminating at your property, but at another property in error.  I am speculating of course, but it does happen from time to time. The records team will investigate and take the required action to get it resolved.



So now they have told me that the estimated date of fixing my install is 9 December... Sigh... Where is Superman when you need him :)



Is that 9 December 2019?

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Uber Geek
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  Reply # 2148125 19-Dec-2018 23:09
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I saw 9 January?


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Uber Geek
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  Reply # 2148142 20-Dec-2018 07:02
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I saw 9 January?



post was edited because the quote has December in it but the other post now says Jan

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Reply # 2157068 9-Jan-2019 14:39
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And now that date has disappeared into the cloud. Still no idea what needs to be fixed by whom apart from vague "network records", but the ISP are trying, and getting nowhere either. So, now no fibre, no ADSL, no nothing. Except disappointed family. 

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