Personally Garrian if the service is really that bad I'd look at ways to get out of the contract and change ISP.
kfella2000: Hi there everyone I have been with them since June and I have had totally the opposite to Garrian as far as my bills arriving. My new month starts around either the 20th or 21st and all my bills to date have arrived around the 24th or the 25th of every month. I havent had to ring them to chase my bill or anything. I am on the naked DSL 100GB plan and paying the $109.95 + GST. You also get a voip phoneline included in the plan. Before this I was paying $109.89 including GST for 40GB naked DSL