Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
677 posts

Ultimate Geek
+1 received by user: 27

Trusted

  Reply # 530798 8-Oct-2011 09:12
Send private message

DonGould: What's TR069?


TR069 is all about Auto config for CPE devices from a central point, in most cases a service providers core network.






meat popsicle

3873 posts

Uber Geek
+1 received by user: 159


  Reply # 530799 8-Oct-2011 09:16
Send private message

ptinson:
DonGould: What's TR069?


TR069 is all about Auto config for CPE devices from a central point, in most cases a service providers core network.


Hold the line, I'm just going to reset your modem for you to see if the fault clears, it will take a couple of minutes, would you like to wait or would you like me to call you back when it's done?








Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


 
 
 
 


25596 posts

Uber Geek
+1 received by user: 5372

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 530801 8-Oct-2011 09:22
Send private message

DonGould:
ptinson:
DonGould: What's TR069?


TR069 is all about Auto config for CPE devices from a central point, in most cases a service providers core network.


Hold the line, I'm just going to reset your modem for you to see if the fault clears, it will take a couple of minutes, would you like to wait or would you like me to call you back when it's done?






Far, far, far more than that.

Any DSL provider not using RT069 really doesn't know what they're missing out on.

677 posts

Ultimate Geek
+1 received by user: 27

Trusted

  Reply # 530803 8-Oct-2011 09:25
Send private message

Yes far more than a reset of the modem, but that is possible.
Simply having an ACS (Auto Config Server) doesnt mean you can manage any random CPE, first they need to support TR069 and second the service provider needs to set it up as a supported device/device type.

Generally speaking this is reserved for modems supplied by the service provider, not your random modem from tricky $retailer.




meat popsicle

3873 posts

Uber Geek
+1 received by user: 159


  Reply # 530804 8-Oct-2011 09:29
Send private message

ptinson: Generally speaking this is reserved for modems supplied by the service provider, not your random modem from tricky $retailer.


...and I'm sure you just know how dumb I think that is.




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


677 posts

Ultimate Geek
+1 received by user: 27

Trusted

  Reply # 530810 8-Oct-2011 09:48
Send private message

Which part;)




meat popsicle

9 posts

Wannabe Geek
+1 received by user: 3


  Reply # 540814 3-Nov-2011 17:31
3 people support this post
Send private message

tonyhughes: Please reboot your ADSL router & wait five minutes before you call your ISP about connection issues, regardless of whether you have a PPP light on or not.

No exceptions (ESPECIALLY NOT FOR IT GUYS). Please. We love you.

Kind regards,
Every telco on the planet.



Ok, IF and only IF you promise to do the following:
  • Listen to my description of the fault to fully understand the situation before suggesting an inappropriate resolution.
  • Respond intelligently without needlessly following an entirely irrelevant script.
  • Admit that it's also possible that there's a problem at the exchange.
  • Admit when you are out of your depth, rather than bluffing your way through with some half-baked explanation.
  • Escalate calls quickly when it's obvious rebooting/resetting is not going to work.
  • Stop asking me about blinking lights every time I call.
  • Stop trying to offload my call to my Router Vendor's helpdesk. They have no idea about your network.
  • Listen to me when I provide diagnostics from my router.

Kind Regards,

Every IT Guy with an ADSL fault that's not fixed by a router reboot.

 PS. Apologies, but jaded from recent Telecom ADSL troubleshooting experiences

50 posts

Geek
+1 received by user: 2


  Reply # 547294 19-Nov-2011 20:09
Send private message

jonnyr:
tonyhughes: Please reboot your ADSL router & wait five minutes before you call your ISP about connection issues, regardless of whether you have a PPP light on or not.

No exceptions (ESPECIALLY NOT FOR IT GUYS). Please. We love you.

Kind regards,
Every telco on the planet.



Ok, IF and only IF you promise to do the following:
  • Listen to my description of the fault to fully understand the situation before suggesting an inappropriate resolution.
  • Respond intelligently without needlessly following an entirely irrelevant script.
  • Admit that it's also possible that there's a problem at the exchange.
  • Admit when you are out of your depth, rather than bluffing your way through with some half-baked explanation.
  • Escalate calls quickly when it's obvious rebooting/resetting is not going to work.
  • Stop asking me about blinking lights every time I call.
  • Stop trying to offload my call to my Router Vendor's helpdesk. They have no idea about your network.
  • Listen to me when I provide diagnostics from my router.

Kind Regards,

Every IT Guy with an ADSL fault that's not fixed by a router reboot.

 PS. Apologies, but jaded from recent Telecom ADSL troubleshooting experiences


+1 

Had a fair nightmare this week with telecom, speaking to at least 10 different people about the same issue, describing issue 10 times, being told to contact router vendors help desk despite having proved issue does not lie with 3rd party modem/router.

Finally after at least 8 hours on the phone (no lie) I am a little closer to getting the issue acknowledged and sorted.

I'm a pretty placid fellow, not an expert, but reasonably knowledgeable about the functions of my modem/router capabilities, firmware and settings...if some of the comments above were followed I wouldn't have spent half the time I have on the phone. 

like the above poster...apologies for vent. 

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Phone prices rising as users move upmarket
Posted 24-Nov-2017 17:16


Talking net neutrality on RNZ Nine-to-Noon
Posted 24-Nov-2017 12:11


Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.