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314 posts

Ultimate Geek


# 98115 24-Feb-2012 09:12
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Hi, can some representive of Chorus please get back to me.
I'll be as clear as possible.


We are with Slingshot.

1.We got upgraded to Slingshot's new service, overwriting our existing configuration that we were more than happy with.



2.I posted a message on Geekzone, under the Slingshot forum saying we weren't happy with the new upgrade, and I requested to be rolled back, Joe (Rep from Slingshot) Replied to me, and I provided him with account details, and then we got emailed a date for 20th when our services "would" be ready again.


3.Evening of the 19th arrives (Sunday) We try to make a phone call, only to find that our phone line has been disconnected, and we get a disconnected tone everytime we pick up the phone, ADSL is still working at this point.



4. On the morning on the 20th I messaged the Slingshot rep again and, he said that there had been a delay on getting our line up and running. (Yeah, they delay us, and leave us with a half working line) and  we would have our phone back later today That Never happened. He also told each day later, that Chrous said they would do it today it just didn't happen.


5.About 1pm on the 23rd, we found our broadband had been shut off, and just wouldn't connect. I messaged Slingshot again, and said that that it could have been becuase of the massive outage they had a day before. I said it wasn't, because I was at my neighbours house, and they also use slingshot, and all is fine here. He then said that Chorus shouldn't have disconnected our Broadband, and the phoneline upgrade showed complete. I checked the phoneline and it wasn't complete. Still the same disconnected/engaged tone. The slingshot rep then put through another repair request, Slingshot website say that that will be done on the 27th, that I am having doubt about. Who is to say they will just do half work again. 


Is there any way to get chrous to fix this sooner, as having to wait till the 27th isn't fair, as it's not our fault really, they were supposed to finish work on the 20th, and we have been without a phone since the 19th.

Thanks    
    

    

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  # 586099 24-Feb-2012 09:18
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Usually not a good idea to cross post but TBH you shouldn't really have left the LLU connection unless you were running off a cabinet. Making changes to a working line like this is asking for trouble and I always do a second line install to avoid downtime with issues like this.




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314 posts

Ultimate Geek


  # 586108 24-Feb-2012 09:26
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Zeon: Usually not a good idea to cross post but TBH you shouldn't really have left the LLU connection unless you were running off a cabinet. Making changes to a working line like this is asking for trouble and I always do a second line install to avoid downtime with issues like this.



Yeah, I cross posted because it was in the wrong catogory, and yes I know that now.

If they can upgrade us to the LLU system without any downtime at all, why is there so much problems getting us back?    

 
 
 
 


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  # 586109 24-Feb-2012 09:27
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You do not have a direct relationship with Chorus, you need to deal with your ISP who deal with Chorus.

Chase this up with Slingshot it's their responsibility to be on top of it as your provider.

If you are without phone and internet for multiple days ask your ISP/Slingshot for a credit.

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  # 586114 24-Feb-2012 09:33
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As pointed out you don't have any relationship with Chorus and they don't ever have an actual relationship with the customer. Slingshot are your ISP and it's their responsibility to fix things.

I have a pretty good idea what could have happened, and if it is the case wouldn't be laying any blame at all in the hands of Chorus.



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Ultimate Geek


  # 586118 24-Feb-2012 09:40
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Okay thanks, so I've ruled out getting into contact with Chorus.

However, would you think that Slingshot can push Chorus into getting us connected sooner, or would it have to be the 27th?

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  # 586257 24-Feb-2012 14:12
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Just noticed you had created two threads and that Slingshot already replied in the other one:

http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=98116

Please don't create multiple threads for the same topic it just splits the responses.

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