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603 posts

Ultimate Geek
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Topic # 229150 9-Feb-2018 13:35
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Its a Lenovo 21.5" AIO with an AMD A6-6310 CPU, 2x8GB RAM, AMD GPU etc. Running Win10 Home. 

 

The hardrive died so I replaced it.  Installed Fall update from scratch and the mouse glitches constantly.  Cant see any reason why.  I have updated the graphics and audio drivers as I saw on some forums they both can cause the issue. I also tried disabling the onscreen keyboard and touch screen as Ive had issues with them and weird programs in the past.

 

I know the machine was running fine previously so I decided replace the drive again with an SSD (for testing) and that made no difference. 

 

Next step was reformat and reinstall Windows 10 Creators Update.  Machines running perfectly well with that.

 

So it seems it doesnt like the fall update.  My customer (whos ditched the computer and given it to me - hence the ram upgrade etc) was saying before she got rid of it she was having problems with the mouse glitching as well.

 

I found Lenovo very nicely have some bios app that pops up a box in windows asking you to install their junk.  New bios later I found an option to disable it in the new bios. 

 

My next step will be do a manual update to the fall update and see if it does the same, if so I guess roll it back.  If anyone has any suggestions please let me know.  I did find somewhere that said their lan port was the cause but that would be very unusual Im thinking. 

 

By the mouse glitching I mean it'll freeze in place for a second every few seconds. 


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1704 posts

Uber Geek
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  Reply # 1954463 9-Feb-2018 17:01
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Lenovo = riddled with manufacturers BLOATWARE

 

I would do a full hard drive wipe, remove all partitions, then a clean install.
maybee the clean install of creators did the trick : ie no Lenovo bloatware

 

And watch out for recent Winupdate + AMD issues :-) , possibly




603 posts

Ultimate Geek
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  Reply # 1954473 9-Feb-2018 17:33
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Yeah they really are full of crap. I've already done installs from scratch using normal Windows 10 media. Tomorrow I'll try doing the fall update and see if it does the same.

 
 
 
 


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Wannabe Geek


  Reply # 1954622 10-Feb-2018 04:08
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Hello, I just had the same problem on mine and it was fixed by installing the update, AMD Graphics Driver for CZ-L/Beema/Kabini Platform for Windows 10 (64-bit) - Desktop from:  https://pcsupport.lenovo.com/us/en/products/DESKTOPS-AND-ALL-IN-ONES/LENOVO-C-SERIES-ALL-IN-ONES/LENOVO-C40-05-ALL-IN-ONE/downloads/DS120051

 

 

 

It downloads some software that updates a bunch of AMD stuff so I can't say for sure it was the graphics driver.   I had looked at Google and found a bunch of solutions including this one that hadn't been resolved yet so I figured I'd let you know.   

 

Before trying that I'd also thought it was an OS issue and did a full reinstall from a win10 USB stick and it happened after updating the various drivers through win10.   That update recorrected whatever was wrong.




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Ultimate Geek
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  Reply # 1954748 10-Feb-2018 12:16
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Looks like your correct with it being a driver issue. Installing the Lenovo driver works fine.  Sadly its also old.  Tried updating the driver to the latest AMD drivers direct from AMD and it went back to glitching. 


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Wannabe Geek


Reply # 2009785 8-May-2018 10:29
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So I have this glitching mouse too on my Lenovo C40 Win 10, was there any resolution to this fix???  It is so annoying!!




603 posts

Ultimate Geek
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  Reply # 2009935 8-May-2018 13:27
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You need to use the lenovo display driver and not upgrade it. I'll find you a link when I get home as I have the latest one for it here somewhere. Or downgrade to pre-fall update. The new April update does the same thing. Doubt lenovo care enough to actually fix the problem



603 posts

Ultimate Geek
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  Reply # 2010123 8-May-2018 16:37
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Heres the download to the driver - cant find the original link but its newer than the one Lenovo were listing on their website.  Its working for mine.  

 

Latest Lenovo Graphics Driver


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