Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




16 posts

Geek


#23458 30-Jun-2008 10:24
Send private message

Hi

I have been getting the following error message when trying to synchronize my Okta Touch with our Exchange server.  We are using Active Sync 4.5.  There are four users in our office connecting to an Exchange server in Wgtn.  Two of us successfully sync and the other two do not.

'The server could not be reached. This can be caused by temporary network conditions. Support code: 80072efd'

Any ideas?

Thanks
Tony

Create new topic
BDFL - Memuneh
67098 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #141396 30-Jun-2008 10:29
Send private message

If the synchronisation uses the server public domain name and your organisation is not listing it correctly within its internal DNS then it may be the case.

On your PC open a command prompt and PING your server with the same used on the Okta Touch. If it returns the public IP address and not the internal IP address then you will have to change the hosts file to add the internal IP address and the server name. Save it, unplug the Pocket PC and then try again.






16 posts

Geek


  #141470 30-Jun-2008 13:08
Send private message

Thanks for your reply Mauricio - I have tried this and actually can't get a reply.  Neither can the two staff who successfully sync with the server.  I have included the name into my hosts file anyway - smtp2.xxxx.co.nz.  Our internal name is server2.xxxx.co.nz. 
Any other suggestions gratefully received. 

 
 
 
 


BDFL - Memuneh
67098 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #141471 30-Jun-2008 13:10
Send private message

The server name is smtp2.xxxx.xxx? Is it running Exchange and does it have ports 80 and/or 443 open as required?

With this name it sounds like this is not providing full Exchange services but only SMTP and POP3 or IMAP. Can you check with your IT folks (unless you are the IT folks).






16 posts

Geek


  #141496 30-Jun-2008 13:57
Send private message

Yes to all your questions - I am not the IT person and don't know all the ins and outs of how things are set up but suffice to say all the staff in Wgtn sync successfully as well as 2 out of 4 here in Akl.  We can all sync through the mobile data connection.  All the Akl office users have the same rights etc on the server but I suspect there is a something slightly different - either at machine or user level that is causing this.  I think there is some kind of policy or registry setting possibly at the machine level that is preventing access.  Have just tested my phone on colleague's laptop - it worked!  Now I am convinced that it is to do with the machine - will also check with our IT people.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.