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4407 posts

Uber Geek
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Topic # 101699 7-May-2012 10:04
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Is anyone else that has moved to any of the new plans (including a portion of free data) that uses Xnet Usage Monitor or the Chrome extension noticed a discrepancy in the total reported cost for month to date?

Looking at the XML feed, it appears as though the free data (first 5 or 15GB etc.) is being charged at the usual dollar rate, and added to the total.

Edit: Looks like the total is incorrect in the Xport portal - Manage Data Cap section as well.

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334 posts

Ultimate Geek
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WorldxChange

  Reply # 620828 7-May-2012 10:09
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I'll get this checked out with our Operations team.







334 posts

Ultimate Geek
+1 received by user: 3

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WorldxChange

  Reply # 620832 7-May-2012 10:13
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I've been advised that this issue is being looked at right now and should be resolved soon. 

Will post again once I've confirmed it's been fully resolved. 







 
 
 
 




4407 posts

Uber Geek
+1 received by user: 1240


  Reply # 620842 7-May-2012 10:18
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Wow - talk about quick - thanks very much!

334 posts

Ultimate Geek
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WorldxChange

  Reply # 620876 7-May-2012 10:57
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Just been advised this issue should be resolved, I've looked at a couple of accounts and they are now displaying correctly.  Would be great if you could confirm the same. 









4407 posts

Uber Geek
+1 received by user: 1240


  Reply # 620892 7-May-2012 11:19
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Yep - looking much better.

Thanks very much!

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